Apply on Employer Site

KNAPP North America · 5 hours ago

Logistics Operations Engineer

Greencastle, PA

Full-time

Onsite

Mid Level

KNAPP North America is a global leader in logistics automation, specializing in intelligent solutions for digitizing and automating supply chains. The Logistics Operations Engineer will oversee WMS and WCS software functionality, resolve issues, and provide logistical support for warehouse operations while ensuring system stability and efficiency.

Industrial Automation

Responsibilities

Oversee WMS and WCS software functionality of a warehouse

Identify and resolve issues in WMS and WCS software application area

Independently monitor the system hardware and software

Identify and resolve critical mechanical issues

Install software on Windows workstations and laptops

Provide logistical support for warehouse operations

Write management reports for the Customer

Identify operational issues by observing and analyzing the system function and performance results

Continuously analyze and improve the operational process (measure = throughput)

Lead and supervise troubleshooting procedures such as:

Incident Management (measure = time to resolve Service Level Agreement)

Problem Management (measure = time to complete development cycle)

Change Management (measure = % of successful CRs)

Identify operational priorities by assessing operational objectives (measure = uptime)

Continuous Improvement Process (measure = ITIL compliance, TPX Dashboard) Investigate complaints and suggestions

Develop operational solutions by defining, studying, estimating, and screening alternative solutions

Determine impact on whole logistics system

Anticipate operational issues by studying operational targets, modes of operation, limitations

Monitoring technical availability (measure = CMMS, Logistic Dashboard)

Monitoring performance (measure = Logistic Dashboard)

Demonstrate KiSoft Warehouse Management and Control System expertise (WMS/WCS) assisting with warehouse automation and logistic solutions

Support commissioning activities for projects requiring WMS and/or WCS, including planning and coordination of all testing activities required by Customer and company during all phases of testing leading up to the 'go live' date

Support, modify, and/or enhance Knapp’s software product to sustain operations in the warehouses

Provide onsite support for enhancement projects and new WMS and WCS projects

Define new WMS and WCS requirements for changes requested by Customer. Build and manage defects list of issues identified in warehouse

Train customers to better utilize KiSoft capabilities and analyze/diagnose common/typical issues that occur in operational warehouses

Analyse/diagnose issues that occur in the operational warehouse, including conveyor and SDA hardware, server hardware and software, application and control system software, and customer-owned printers and labellers. Log all issues and report to Customer management

Write customer requested reports using proprietary reporting software and SQL

Help the Customer troubleshoot in-house written reports

Deploy customer written reports to the production environment

Install and troubleshoot Navigator and SCADA software on Customer-owned workstations and laptops

Log and report to Customer management free disk space on Knapp servers and opportunities for system enhancements

Be readily available during working hours, without delay

Respond fast to incidents and problems

Provide quick response to questions

Receive/provide on-site training

Use in-depth analysis of problems on-site when possible

Speed up communication with higher support levels due to knowledge of internal workflow and good pre-analysis

Mange on-site Release Management in close consultation with Customer

Learn and share information about new features and facilities improvements

Qualification

WMS expertiseWCS expertiseSQLLinuxWindows ServerOracle databasePL/SQLJavaC++Network technologiesMechanical knowledgeElectrical knowledgeMicrosoft OfficeTeamworkIndependent work