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AVASO Federal Solutions · 1 month ago

Level 2 Field Services Technician

San Juan, PR, US

Full-time

Onsite

New Grad, Entry Level

$0/yr - $62K/yr

AVASO Federal Solutions is a global leader in providing IT solutions and services, specializing in offering top-tier support and managed services. The Level 2 Field Services Technician will perform in-warranty, end-user computer hardware breakfix repairs and replacements, ensuring efficient and reliable IT services for clients.

Cloud ComputingInformation TechnologyIT InfrastructureIT ManagementStaffing Agency

No H1B

U.S. Citizen Only

Responsibilities

+ Diagnose, research, and troubleshoot computer operating system issues (Hardware, Server, iDRAC, other hardware peripherals)

+ Respond promptly and professionally to alerts and end-user IT issues

+ Update the internal ticket coordination team with ticket status information for purposes of demonstrating compliance with issue response and resolution, logging daily activities and documenting solutions

+ Repair and replace parts in desktops, laptops, virtual machines, servers, back-up systems and miscellaneous devices

+ Pick-up repair parts at local pick-up location, return defective parts to local drop-off location

+ Function as primary point of contact and communication with end-customer from the day of dispatch of the ticket to the successful resolution of issue

Qualification

Computer hardware troubleshootingServer hardware troubleshootingAnalytical skillsProblem-solving skillsMulti-taskingCommunication skillsInterpersonal skills

Required

Driver's license and reliable transportation with the ability to travel within a daily radius to pick-up parts at designated pick-up and drop-off locations and to support various end-clients

Must have a high school diploma

Strong analytical and problem-solving skills

Strong knowledge and experience with computer/server hardware and software troubleshooting

Demonstration of punctuality and strong communication and interpersonal skills

Ability to multi-task and to work under limited supervision

US citizenship required