Strategic Growth Partners ยท 2 months ago
IT Service Management (ITSM) Analyst
Dahlgren, VA.
Full-time
Onsite
Mid Level
3+ years expStrategic Growth Partners provides operations and strategic support to Tribal 8(a) and commercial organizations. They are seeking an IT Service Management (ITSM) Analyst to support the design, implementation, and monitoring of IT service management processes to ensure efficient product and service delivery.
Management Consulting
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Support designing, implementing, and monitoring IT service management processes and practices within an organization
Analyze operational data, technical data, IT experience data, or any combination of those to identify areas and strategies for improvement
Collaborate with business and technical teams to optimize IT products and services and align them with business objectives
Generate documentation, monitor ITSM process and practice performance, and assist with improving the IT experience of stakeholders by measuring human-centric metrics
Report on key performance indicators (KPIs) and other metrics, and drive continuous service improvement
Manage the coordination with Service Owners to design new services and enhance existing services
Coordinate with Service Owners to develop and maintain processes and workflows to design and transition services to Operations
Coordinate with Service Owners to define service quality metrics and Service Level Objectives (SLOs) for new and enhanced services
Qualification
Required
Three years of professional experience in relation to designing, implementing, and monitoring IT service management processes and practices within an organization, using frameworks like ITIL and Scrum, to ensure efficient product and service delivery by analyzing operational data, technical data, IT experience data, or any combination of those to identify areas and strategies for improvement
Collaborate with business and technical teams to optimize IT products and services and align them with business objectives
Key duties include generating documentation, monitoring ITSM process and practice performance, assisting with improving the IT experience of our stakeholders by measuring human-centric metrics, reporting on key performance indicators (KPIs) and other metrics, and drive continuous service improvement
Manages the coordination with Service Owners to design new services and enhance existing services
Coordinate with Services Owners to develop and maintain processes and workflows to design and transition services to Operations
Coordinate with Service Owners to define service quality metrics and Service Level Objectives (SLOs) for new and enhanced services
Clearance: Active Secret
Certification: IAT II level with a T3 investigation
Must sign Letter of Intent
Benefits
Company-paid health, dental & vision insurance coverage
Additional employee-paid health insurance options
Company-paid life and disability insurance
401k retirement savings plan with employer match
11 company paid holidays per year
Paid time off
Company
Strategic Growth Partners
SGP is a full-lifecycle growth partner for government contractors.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase