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Carrington Holding Company, LLC · 10 hours ago

Hybrid Early Stage Collections Specialist, I

Orange, CA

Full-time

Hybrid

Entry Level

$21.50/hr - $21.50/hr

1+ years exp

Carrington Holding Company, LLC is a provider of integrated mortgage loan servicing assistance. The Early Stage Collections Specialist will counsel borrowers on methods for bringing their loans current and negotiate payment arrangements while providing support for customer service inquiries.

Financial ServicesReal Estate

Responsibilities

Evaluates and helps determine the borrower’s ability to pay, and collects appropriate financial information in a courteous and professional manner, striving for first-call resolution and in compliance with all applicable regulations

Counsels borrowers on their options through education of alternative solutions

Contacts borrowers, utilizing an automated dialing system (Aspect Dialer) for both inbound and outbound calls

Provide alternatives to borrowers who demonstrate the ability and or inability to pay, by educating them on repayment plans, loan modifications, short sales, Deed in Lieu of Foreclosure, and/or possible refinancing

Negotiate reasonable payment arrangements with borrowers, initiate and explain required documents to complete a borrower “Request for Mortgage Assistance” package in compliance with department policies and procedures

May function as the single point of contact for a borrower

May need to escalate borrowers to a licensed Loss Mitigation associate for specific workout details

Provide status on payments and payoff inquiries; verify payment history and new servicer contact information; process payments

Assist with loan servicing website payments, denied access, password resets

Respond to escrow, loss draft and closing document inquiries

Provide status on a wide variety of servicing functions including payment/credit disputes, escrow refunds/shortage, loss draft, short sale, Deed in Lieu of Foreclosure, modification/refinance requests, repayment plans, and additional mortgages activities