Colibri Group · 2 months ago
Customer Service Supervisor
United States
Full-time
Remote
Entry, Mid Level
2+ years expColibri Group is a pioneer of online professional education, serving over 1 million customers annually. The Customer Service Supervisor will lead and mentor a team of customer service representatives, ensuring high standards of service and first call resolution while implementing customer service procedures and analyzing processes for improvement.
Continuing EducationEducation
Responsibilities
Lead, support, encourage, train, and mentor a team of customer service representatives to deliver a high standard of service
Uphold Customer Service performance targets by monitoring team member progress and providing regular feedback, helping team develop necessary skills and competencies
Assist in the development and implementation of Customer Service procedures, policies, and standards
Work alongside the team, providing technical support and fast-paced critical thinking to anticipate our customer’s current and future needs
Serve as an escalation point to review, advise, and respond to student issues, further escalating to department managers as needed
Analyze customer service processes, identifying areas for improvement
Identify ways to enhance efficiency, reduce response times, and improve customer satisfaction
Qualification
Required
High school diploma or equivalent
2+ years or more of supervising experience that is specific to manage Customer Service call center teams
Proficiency in Microsoft Office
Must possess a professional and friendly attitude and be able to quickly develop a rapport with customers over the phone
Excellent interpersonal, written, and oral communication skills
Strong work ethic and self-motivation with a commitment to succeed both individually and as a team
Aptitude to learn and navigate new software quickly, and comfortable using multiple computer screens and internet tabs simultaneously
Company
Colibri Group
At Colibri, we collaborate with over 5 million professionals and partners to provide exceptional professional education solutions for licensing, continuing education, test preparation, and career readiness.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Neuberger Berman
2023-11-27Private Equity
2019-05-02Acquired
Leadership Team
Shravan Goli
Chief Executive Officer (CEO)
Renee Altier
Chief Commercial Officer, Colibri Healthcare
Recent News
2024-11-26
Company data provided by crunchbase