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Marsh McLennan Agency · 2 months ago

Claims Consultant

Philadelphia, PA

Full-time

Hybrid

Mid, Senior Level

$98K/yr - $140K/yr

5+ years exp

Graham Company, a division of Marsh McLennan Agency, is an insurance brokerage and consulting firm committed to creating a healthy, safe, and prosperous tomorrow. The Claims Consultant will manage and grow client relationships on claims matters, advocate for clients in claims discussions, and tailor claims strategies to meet client needs.

Employee BenefitsHealth CareInsuranceRetirement

Growth Opportunities

H1B Sponsor Likely

Responsibilities

Manage and grow all aspects of the client relationships on claims matters

Manage the overall claims strategy and process for all claims, making sure to anticipate the impact of the claim on the client’s overall insurance program

Act as an advocate for client in all claims including handling discussions with carriers

Evaluate the claim handling needs of each client and tailor a strategy for meeting those needs

Using independent discretion and judgment tailor a claims strategy, and implement and monitor the claim strategy in order to achieve a high level of client satisfaction, confidence, and loyalty

Using independent discretion and judgment design and negotiate special claims handling instructions with the insurance carriers, taking into account the specific needs of each account

Review claims for potential exposure and report to umbrella /excess carriers in a timely manner where required

For claims where coverage is questionable, consult with other claims/industry experts

Attend prospect meetings as a representative of Claims Department

Coordinate client meetings, such as Claim Reviews, Claims Performance Stewardship Meetings, etc. and participate in meetings coordinated by other service team members

Communicate relevant and important claim and loss information to the Producer, Account Manager, Safety Consultant and client

Act as the Claims Liaison for insurance carrier(s) and manage all claims aspects of our partnership with those carrier(s). This includes participation in all aspects of the Insurance Carrier Report Card Process

During scheduled on-call coverage, handle all aspects of Emergency/After Hours Claims for clients

Conduct performance reviews for staff

Other duties and projects as established and assigned by The Graham Company’s managerial personnel

Qualification

PropertyCasualty claimsInsurance agent's licenseClient relationship managementClaims strategy developmentManagement skillsCommunication skillsPresentation skillsTeam playerAttention to detailOrganizational ability

Required

Maintain valid Driver's License or alternate efficient and effective means to visit clients

Willingness to travel to client/prospect meetings as needed

Hold a required and appropriate insurance agent's license

Ability to exercise independent discretion and judgment

Ability to manage and develop people

Excellent verbal and written communication skills

Strong presentation skills

Ability to plan and organize effectively (and prioritize)

Strong attention to detail required

Excellent management skills and ability to deal with people

Ability to perform on a team and be an effective team player

High level of organizational ability

High degree of self-discipline and motivation

Mature, professional and self-confident

Professional demeanor

Proficient in Graham standard computer applications

Regular and predictable attendance in accordance with the limitations and reporting procedures established by The Graham Company from time to time

Employees are required to be fit-for-duty which includes not being under the influence of drugs and/or alcohol. This includes any drugs that might impact an employee's ability to safely perform their job

Preferred

5+ years of property and casualty claims experience preferred or relevant work and/or education experience

Benefits

Health and welfare benefits

Tuition assistance

401K savings and other retirement programs

Employee assistance programs

Company

Marsh McLennan Agency

Glassdoor4.4

Marsh McLennan is an insurance company that provides business insurance, employee benefits, and private client insurance solutions. It is a sub-organization of Marsh & McLennan.

Founded in 2003

White Plains, New York, USA

10001+ employees

https://www.marshmma.com

H1B Sponsorship

Marsh McLennan Agency has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (2)

2023 (2)

2022 (2)

2021 (2)

2020 (4)