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Kindbody · 1 month ago

Practice Coordinator

Aurora, IL

Full-time

Onsite

Entry, Mid Level

$18/hr - $20/hr

2+ years exp

Kindbody is a rapidly growing healthcare company focused on women's health. As a Practice Coordinator, you will manage patient interactions, scheduling, billing inquiries, and general administrative duties to ensure a smooth operation at the clinic.

Employee BenefitsFertilityHealth CareMedical

Responsibilities

Greet patients with a warm and friendly welcome

Check patients in and out through our EMR calendar

Ensure all patients have an intake form & insurance information on file prior to the appointment starting

Serve complimentary beverages to our guests & hang belongings in the closet

Maintain clinic reception and lobby cleanliness

Restock retail displays and maintain display cleanliness

Merchandising and inventory projects as assigned

Provide exceptional service representative of Kindbody

Oversee clinic schedule and calendar -- assist with booking and rescheduling patients

Troubleshoot any scheduling issues and make changes to the patient portal when needed

Elevate scheduling concerns to the clinical team when necessary

Handle all customer billing & insurance questions, including, but not limited to accepting payments, triaging refund requests, and providing balance and statement information

Maintain the highest degree of ethics when handling patient payments and bill processing

Manage inbound customer communication (phone, email & chat) and ensure all messages are answered in a timely fashion

Manage clinic supply inventory and communicate needs to HQ

Maintain clear communication with HQ about overall shop operations

Manage event preparation & set up on an as-needed basis

Sell packages, products, and memberships

Other duties and projects as assigned

Qualification

Medical office experienceCustomer service skillsInsurance billing experienceCommunication skillsMultitaskingEvent preparationFront desk salesDetail-orientedOrganizational skillsTeam player