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Con Edison · 6 hours ago

Customer Service Rep Bilingual Part Time L1-2 Polish, Russian, Cantonese Mandarin and/or Korean

Brooklyn, NY

Full-time, Part-time

Hybrid

New Grad, Entry Level

$26/hr - $26/hr

Con Edison is a company that offers opportunities for professional growth and advancement. They are seeking a part-time bilingual Customer Service Representative to assist customers with inquiries related to electric and gas services, utilizing various computer systems to manage accounts and transactions.

Utilities

Growth Opportunities

Responsibilities

Take multiple calls throughout your work day, assisting customers with all inquiries including electric and/or gas emergencies, billing explanation

Utilize various computer based systems to access customer accounts and input transactions

Analyze customer accounts to address any billing inquires

Required to work Part-Time as a Customer Service Representative

Hybrid work schedule, please note hybrid work is subject to change

Candidates must be able to attend part-time training within various work locations

Required to work at Customer Operations Call Centers at various locations

Required bilingual in English along with Polish, Russian, Mandarin, Cantonese, and/or Korean

Qualification

Bilingual English-PolishBilingual English-RussianBilingual English-CantoneseBilingual English-MandarinBilingual English-KoreanPC-based information systemsCustomer serviceEffective communicationTeam collaboration

Required

High School Diploma/GED

Demonstrated ability to follow direction and collaborate effectively within team environments, utilizing PC-based information systems to access and analyze customer account data for informed decision-making

Must have the ability to interact with customers over the phone, as well as other avenues of contact, in a responsive, productive, and professional manner

Able to provide outstanding service in every customer encounter and be an effective communicator

Proficient bilingual in Polish, Russian, Korean, Mandarin, and/or Cantonese

Bilingual candidates must pass a language performance test

Required to work Part-Time as a Customer Service Representative

Candidates must be able to attend part-time training within various work locations

Required to work at Customer Operations Call Centers at various locations