Apply on Employer Site

FUGA · 1 month ago

Technical Solutions Engineer

New York, NY

Full-time

Onsite

Entry Level

$65K/yr - $75K/yr

1+ years exp

FUGA is a leading full-service B2B music distributor providing technology and marketing services to independent music companies. They are seeking a Technical Solutions Engineer to support their Operations team by resolving complex data and technical issues, collaborating with various internal teams, and improving workflows through automation. This role is ideal for someone who enjoys problem-solving at the intersection of technology and business.

Digital EntertainmentDigital MediaIndependent MusicMusic

Responsibilities

Partner with our global internal teams to resolve data management and analysis issues

Investigate, research, debug, and diagnose technical problems, collaborating with product engineering teams on resolutions

Improve internal workflows within the digital supply chain through automation and optimization of manual tasks

Build and maintain internal tools that empower co-workers and clients to manage their music catalogues more effectively

Support the client onboarding process and provide ongoing technical support within the FUGA platform

Proactively investigate and identify potential issues within our clients' catalogues on major digital service providers (e.g., YouTube, Facebook, Amazon, Spotify)

Manage the full lifecycle of reported issues on Jira, ensuring they are properly logged, tracked, and resolved within agreed-upon response times

Create and maintain clear documentation that outlines common problems and resolution processes

Provide critical feedback to tech leads and the product team to help prioritize preventative work

Qualification

SQLData analysisAPI documentationPythonJavaScriptEmpathyIndependenceProblem-solvingCommunication skills

Required

1+ years of professional work experience

Strong data manipulation skills, including proficiency with SQL based queries and advanced spreadsheet methodologies

Excellent problem-solving and analytical skills; you're a natural troubleshooter

Experience with data analysis in BigQuery, Metabase or other data warehousing tools

Familiarity with reading API documentation and making manual API calls (e.g., using Postman)

Basic development skills (Python or JavaScript)

Ability to read and troubleshoot code in other languages (e.g., Ruby, Java)

Clear and effective communication skills, with the ability to provide step-by-step technical help (both written and verbal) to non-technical stakeholders

Must be a fluent English speaker

Able to work independently and manage your own time to cover US timezones

You are enthusiastic about working in an exciting and creative industry (like music!)

You enjoy a role with a wide variety of tasks and responsibilities

You are patient, empathetic, and enjoy helping others solve their problems