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ASM · 9 hours ago

Senior Global Product Support Engineer II

Greater Phoenix Area

Full-time

Onsite

Senior Level, Lead/Staff

12+ years exp

ASM is a leader in semiconductor technology, known for its innovative solutions and collaborative culture. The Senior Global Product Support Engineer II will provide system-level expertise and support for new product development, collaborating closely with various engineering teams to ensure customer requirements are met and products are ready for market.

ElectronicsManufacturingSemiconductor

No H1B

Responsibilities

System level expert focused on product support for new product development

Interaction with Hardware, Electrical, Controls, Process, and Software engineering teams to become the system level expert on new products being developed

Provides guidance to engineering during the design phase of new products on key customer requirements and needs. Including PM service tasks, design for service, design for manufacturability, etc

Owns first build and test of the new product in the development lab, working closely with engineering teams providing real time feedback of issues and recommends solutions

Develops procedures and documents best known methods for service, preventive and corrective maintenance tasks

Owns First in Fab (Alpha or Beta) customer shipments. Drives customer fab readiness (facilities set up), installation and start up through production qualification

Detailed Reporting of field issues for new products in the field

Drives and owns customer issues on new products during the Alpha build and test phase as well as during beta testing at customer sites

Develops critical spares parts lists for new products, ensures initial stocking levels are set and ready for new product shipments