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NEBCO, Inc. · 1 month ago

Box Office Manager

Lincoln, NE

Full-time

Hybrid

Entry, Mid Level

2+ years exp

NEBCO, Inc. is a fourth-generation, family-owned business that operates the Lincoln Saltdogs, a professional baseball team. The Box Office Manager will oversee ticket sales and customer service, ensuring a first-class experience for fans while managing various ticketing operations and developing new leads.

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Responsibilities

Abides by Company Safety Program and Policies, while performing duties safely

Safeguards information that is deemed confidential by the company and management

Required to be present and work during all Lincoln Saltdogs home games and additional stadium events to where the ticket department is involved and/or box office is being utilized

Assists in the setup and management of the ticket system along with the administration of all advanced ticket sales activities, including the development of season ticket, group, suite and birthday packages, while assisting in all ticket renewal activities

Develops new leads through cold calling, attending networking events, self-prospecting, utilization of CRM tools, generating audits and referrals from current customers

Actively services and sells all season, group, suite and birthday ticket packages through cold calling, face to face appointments and from category lists to meet and exceed individual sales goal set by the organization, while keeping accurate records and processing accurate cut sheets for the NEBCO accounting department

Assists with the coordination and communication with the food and beverage company on all group picnic events, while providing excellent communication and customer service to all ticket clients before, during and after their outing

Assists in all daily game day ticket sales and the operation and management of the box office on non-gamedays and gamedays, hold and release activities for groups, create and manage on-line group links and processing of all phone orders and printing of all group tickets and food and beverage hospitality package tickets

Assists in the development of ticket materials with the marketing team and provide assistance with the execution of email campaigns with the marketing team as it relates to ticket product offerings

Participates in all ticket and sales meetings along with promotional meetings as they relate to selling group tickets for promotion themed games

Participates in providing stadium tours and serving as company representative for mascot and player appearances as needed

Implements sound fiscal and financial management practices, including annual budgeting and oversight related to accounting provided by the NEBCO Corporate Office

Contributes positively to the Lincoln Saltdogs front office culture by developing mutually beneficial working relationships through networks, social networks, referral gathering and personal data management

Assists the Director of Sales and Retention with all matters relating to the successful operation of the ticketing department along with assisting the General Manager in all business matters related to the overall success of the organization

Other duties as assigned

Qualification

Customer serviceSales experienceTicket management systemsMicrosoft WordMicrosoft ExcelAccount managementEvent coordinationAttention to detailNegotiation skills