Slalom · 1 hour ago
Director, Customer Experience - Marketing & Advertising
Massachusetts, United States
Full-time
Hybrid
Director/Executive
$175K/yr - $255K/yr
8+ years expSlalom is a fiercely human business and technology consulting company that leads with outcomes to bring more value, in all ways, always. The Director of Customer Experience in Marketing & Advertising will be responsible for leading strategic conversations, driving business growth, and managing a high-performing team to deliver innovative marketing technology solutions for clients in the New England area.
CollaborationConsultingIT ManagementManagement ConsultingProject Management
Responsibilities
Provide advisory consulting leading strategic conversations, capturing requirements, and presenting data-driven recommendations to client leadership
Grow Slalom New England’s business by participating in new business development activities, developing proposals, guiding solution design, establishing partnerships with key technology vendors and identifying opportunities in the adtech/martech landscape
Support the building and management of a high-performing team of adtech and martech specialists, providing mentorship and professional development
Drive strategic value for our clients by developing measurement frameworks, data strategies, and advising on marketing technology roadmaps for digital maturity
Lead technology evaluations for advertising and marketing technology solutions, with expertise in programmatic strategies and cross-channel attribution
Deliver actionable insights through diagnostic tools and analytics that optimize media spend and campaign performance
Oversee implementation of marketing technology platforms while ensuring data privacy compliance and proper resource allocation
Foster innovation by staying ahead of industry trends and identifying new opportunities for clients and the practice
Qualification
Required
8+ years of experience in digital marketing with at least 3 years in leadership roles, preferably in consulting environments
Proven new business development experience with demonstrated success in identifying opportunities, crafting compelling proposals, and closing deals for marketing technology and analytics services
Strong client relationship management skills with proven ability to lead client interviews, communicate complex concepts to non-technical stakeholders, and provide strategic analysis to diverse audiences
Track record of building high-performing teams and managing marketing analytics practices in consulting settings
Technical expertise across marketing technologies, including analytics platforms, tag management solutions, and advertising technology
Strategic mindset for developing measurement frameworks and analytics roadmaps that drive client business outcomes
Deep understanding of the digital media ecosystem including programmatic advertising, audience targeting, and campaign optimization
Excellent analytical and communication skills with ability to create compelling data narratives and actionable insights
Experience implementing marketing technology solutions (e.g. marketing automation, Google, Adobe, and Salesforce platforms, analytics, DMPs, CDPs, and CRM solutions) in client environments
Bachelor's degree in relevant field
Preferred
MBA or advanced degree
Benefits
Meaningful time off and paid holidays
Parental leave
401(k) with a match
A range of choices for highly subsidized health, dental, & vision coverage
Adoption and fertility assistance
Short/long-term disability
Yearly $350 reimbursement account for any well-being-related expenses
Discounted home, auto, and pet insurance
Company
Slalom
Slalom Consulting is a business and technology consulting firm that designs and builds strategies and systems to help its clients
10001+ employees
H1B Sponsorship
Slalom has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (215)
2024 (258)
2023 (250)
2022 (614)
2021 (254)
2020 (220)
Funding
Current Stage
Late StageTotal Funding
$1.69M2013-04-12Series Unknown· $1.69M
Leadership Team
Brad Jackson
CEO
John Tobin
Co-Founder and Executive President, EMEA & APAC
Recent News
2025-12-11
2025-10-22
Research & Development World
2025-10-21
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