Tyler Technologies · 1 week ago
Software Support Specialist, Merchant Services
Overland Park, KS
Full-time
Onsite
New Grad, Entry LevelTyler Technologies is seeking a Software Support Specialist in Merchant Services to manage and support payment-related queries and issues. The role involves ensuring smooth transaction processing and assisting customers with payment inquiries while collaborating with various teams to resolve issues effectively.
GovTechInformation ServicesSoftware
Responsibilities
Handle customer inquiries and issues related to payments, including failed transactions, payment disputes, billing errors, and refunds
Provide solutions for payment-related concerns and ensure timely resolution, escalating more complex cases to higher-level support or relevant departments
Provide excellent customer service, including clear communication with customers regarding payment issues, processing steps, and expected outcomes
Assist customers in navigating payment platforms, such as online payment gateways, ensuring they have the information and tools needed to complete transactions successfully
Maintain accurate records of payment transactions, customer communications, and support cases
Create and update reports on payment issues and trends, providing feedback to management for process improvements
Work closely with the finance, IT, and customer service departments to resolve payment issues and improve payment systems
Coordinate with third-party payment processors or vendors as needed to address technical issues or updates
Ensure all payment processes comply with internal and external regulations, including security protocols and data protection laws (e.g., PCI-DSS compliance)
Stay informed on industry best practices and company policies to continuously improve service delivery
Suggest improvements to streamline payment processes and reduce the number of payment-related issues
Qualification
Required
A bachelor's degree in business, finance, or a related field is required
Strong problem-solving skills and attention to detail
Excellent written and verbal communication skills
Ability to work under pressure and manage multiple tasks simultaneously
Basic understanding of financial transactions and payment systems
Preferred
Previous experience in customer service, finance, or payment processing is desirable
Familiarity with payment platforms (such as Payliance, FISERV, and Chase ISO) and tools is beneficial
Company
Tyler Technologies
Tyler Technologies is a software company providing integrated software and technology services to the public sector.
Founded in 1966
5001-10000 employees
H1B Sponsorship
Tyler Technologies has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (64)
2024 (64)
2023 (48)
2022 (53)
2021 (46)
2020 (40)
Funding
Current Stage
Public CompanyTotal Funding
unknown1990-05-25IPO
Leadership Team
Daren Jackson
SVP, Tyler Disbursements
Abby Diaz
Chief Administrative Officer and Corporate Secretary
Recent News
2026-01-09
Government Technology US
2026-01-06
Morningstar.com
2026-01-06
Company data provided by crunchbase