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Plymouth Rock Assurance · 2 months ago

Customer Service Associate, Independent Agent

Woodbridge, NJ, 07095, United States

Full-time

Onsite

New Grad, Entry Level

$45K/yr - $49K/yr

Plymouth Rock Assurance is a company that writes and manages personal and commercial auto and homeowner’s insurance. They are seeking a Customer Service Associate to handle inbound calls, process policy changes, and maintain relationships with agents while providing excellent service to customers.

Auto InsuranceFinancial ServicesInsurance

Responsibilities

Answer questions regarding policies, coverages and premiums; assume ownership for thorough follow up on all contracts

Deliver first call resolution and a low customer effort

Develop and maintain complete product knowledge of all lines (Auto and Umbrella)

Accurately enter and update policy information into the various processing systems and handle phone inquiries

Develop and foster Agent/Company Relationships

Perform research and initiate changes/corrections to customer’s policies according to established procedures and sound business judgment

High energy and motivation to follow up and take ownership

Flexibility and ability to work under pressure

Meet and/or exceed the expectations of customers and agents, providing professional and efficient service at all times through positive interactions and extensive product knowledge

Willingness and ability to learn new functions within the Customer Service Center

Qualification

Analytical skillsInterpersonal skillsCommunication skillsData entry skillsBilingual (Spanish)General math skillsCustomer serviceOrganizational skillsDecision-making skillsFlexibility

Required

The ability to work flexible or changing schedules is a critical aspect of this department. Hours for this position are shifts between 8:00 am- 5:00pm Monday-Friday

Above average interpersonal, listening, communication and organizational skills

Good analytical and decision-making skills

Excellent computer/data entry and general math skills

Preferred

The ability to communicate in Spanish is a plus!

College degree and/or PC license are a plus

Benefits

4 weeks accrued paid time off + 9 paid national holidays per year

Low cost and excellent coverage health insurance options that start on Day 1 (medical, dental, vision)

Annual 401(k) Employer Contribution

Free onsite gym at our Woodbridge Location

Resources to promote Professional Development (LinkedIn Learning and licensure assistance)

Robust health and wellness program and fitness reimbursements

Various Paid Family leave options including Paid Parental Leave

Tuition Reimbursement

Company

Plymouth Rock Assurance

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