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Pearson · 4 hours ago

Test Center Manager - Roseville, CA

Roseville, CA

Part-time

Onsite

Entry, Mid Level

$24.30/hr - $24.30/hr

1+ years exp

Pearson is the global leader in computer-based testing and is seeking a Test Center Manager for their Roseville, CA location. The role involves managing a team of Test Administrators, overseeing testing procedures, and ensuring a secure and professional environment for examinees.

BooksDigital MediaEdTechEducationHigher Education

Responsibilities

Arrive on time for all scheduled shifts

Performs on-time site opening and closing procedures

Understands all testing procedures

Checks in examinees, verifies identification, and explains the exam process

Monitors examinees while testing

Maintains a secure testing environment

Communicates with internal technical support to investigate and fix technical issues

Strictly adheres to company policies using careful judgment

Responsible for maintaining a professional and clean testing center with light housekeeping duties

Other duties as assigned

The Test Center Manager is the onsite manager of a small team of Test Administrator employees

Site staffing/hiring/retention/conflict resolution/scheduling

Trains, develops, and coaches staff

First contact for facility issues

Ability to multi-task

Qualification

Customer service experienceSupervision experienceTeam leading skillsMicrosoft Office SuiteTraining skillsCommunication skillsConflict resolution

Required

High school diploma or equivalent is required

Strong communication and customer service skills are a must, delivered with focused attentiveness and moderate interaction

Must be flexible in work hours and days

Ability to complete all tasks in a timely and efficient manner and handle a reasonable amount of stress

Intermediate experience in Microsoft Office Suite, Windows applications, Internet, and email

Ability to operate a computer and telephone

Must be able to work in a quiet, focused environment and hear words spoken in soft voices

Ability to lift up to 20 lbs on occasion

Must have the ability to stand for extended periods of time while escorting candidates back and forth, up to 50-100 times per scheduled shift, to and from the testing room

Must have the ability to sit for long periods of time

Must be able to bend, stoop, and lift from a stooped position

Must be able to see small details at a distance

Ability to see names clearly on ID cards and the computer screen