Director TAM, Customer Success Services jobs in United States
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NetSuite · 2 months ago

Director TAM, Customer Success Services

positionUnited States
timeFull-time
remoteRemote
seniorityDirector/Executive
date10+ years exp

NetSuite is a leading provider of cloud-based business management software. The Director of TAM, Customer Success Services will lead and manage delivery teams to ensure effective implementation and use of Oracle’s products, acting as a trusted technical leader and liaison between customers and internal teams.

Cloud ComputingComputerCRMiOSSaaSSoftware
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Responsibilities

Recruit, retain, develop, coach, motivate, and generally manage multiple Account Management and/or Technical delivery resources to attain/exceed defined customer objectives
Create an environment providing team success today while developing new strategies for future growth
Establish a course of action specifically for Industrial Manufacturing and Automotive customers consuming Oracle Services
Serve as a client advocate providing guidance around product expertise and translate Customer needs/requirements into integrated solutions
Interact internally and externally with executive management, providing negotiation of difficult matters to influence positive outcomes
Oversee a major portion of a Line of Business P&L; responsible for both revenue generation, customer satisfaction metrics, and cost containment in both current year and long term
Maintain an excellent understanding of Oracle Product set (Db, Fusion, OCI, on-prem) and ability to enable business process transformation discussions with the Customer and with internal teams

Qualification

Oracle SaaSOCIGCPAWSAzureAccount ManagementTechnical deliveryClient advocacyBusiness process transformationTeam managementNegotiation skills

Required

10+ years of experience in a relevant field
Ability to read, write, and speak English
Experience in managing delivery teams
Experience in providing guidance and support throughout the implementation life cycle
Experience with Oracle's products, especially Oracle SaaS, OCI (IaaS, PaaS), GCP, AWS, and Azure
Experience in recruiting, retaining, developing, coaching, and motivating team members
Ability to create strategies for future growth
Experience serving as a client advocate and providing product expertise
Ability to interact with executive management and negotiate difficult matters
Experience overseeing a Line of Business P&L
Understanding of Oracle Product set (Db, Fusion, OCI, on-prem)
Ability to enable business process transformation discussions

Company

NetSuite

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NetSuite is cloud computing company dedicated to delivering business applications over the internet.
dateFounded in 1998
location
Redwood Shores, California, USA
people-size10001+ employees
web-link
https://www.netsuite.com/portal/home.shtml

Funding

Current Stage
Public Company
Total Funding
$157.79M
Key Investors
Meritech Capital PartnersTako VenturesStarVest Partners
2016-07-28Acquired
2007-12-20IPO
2007-02-05Secondary Market· $17.87M

Leadership Team

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Brian Chess
SVP Technology and AI
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Eli Johnson
Vice President, Global Sales Productivity
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