Bay Cities · 1 month ago
IT Manager- Infrastructure, Automation & AI Operations
Pico Rivera, CA
Full-time
Onsite
Senior Level
7+ years expBay Cities is seeking an IT Manager to oversee infrastructure, systems, and Microsoft 365 environments at their headquarters in Los Angeles, California. The role involves leading automation and AI initiatives, managing the IT infrastructure team, and delivering projects to improve system reliability and user productivity.
ManufacturingRetail
Responsibilities
Manage day-to-day IT operations, infrastructure, and systems performance across all facilities
Oversee servers, networking, cloud connectivity, storage, and disaster recovery planning
Maintain enterprise uptime standards (>99%) and ensure proactive monitoring and escalation practices
Manage vendor and license relationships for cloud hosting, telecom, and hardware procurement
Own the Microsoft 365 environment (Azure AD, Exchange Online, SharePoint, OneDrive, Teams, Intune, Defender, and Loop)
Architect and administer modern collaboration ecosystems—SharePoint Online, Teams, Loop, and Viva—to enable digital-first workflows
Lead integration of Copilot for Microsoft 365 across applications (Outlook, Excel, Word, Power BI, and Teams) to improve productivity and insight
Develop governance for data retention, permissions, and compliance across the M365 suite
Build, lead, or mentor a team that can support and continuously optimize the full Microsoft environment
Champion adoption of AI tools such as Microsoft Copilot, ChatGPT, and Claude to streamline workflows, enhance user support, and improve decision-making
Partner with leadership to design and deploy automation in Power Automate, n8n, and PowerShell to reduce manual workload
Identify and pilot new AI-driven use cases across departments (helpdesk automation, knowledge management, data summarization)
Establish standards and training for AI usage, data privacy, and ethical guidelines
Work with the CITO to build the foundation for AI-assisted IT operations (“AIOps”) and insight-driven system monitoring
Translate high-level goals into executable, ROI-driven project plans with timelines, budgets, and clear deliverables
Plan, scope, and deliver initiatives such as Intune rollout, infrastructure modernization, and collaboration platform upgrades
Create business cases for new technology, outlining benefits, costs, and measurable ROI
Ensure strong communication and cross-departmental collaboration during all project phases
Lead and mentor IT technicians to drive accountability, responsiveness, and customer focus
Establish clear SLAs, performance metrics, and daily/weekly review rhythms
Foster a culture of innovation and continuous improvement through AI, automation, and modern IT practices
Provide training and coaching to elevate team skills across M365 administration and modern support methods
Qualification
Required
Bachelor's degree in information technology, Computer Science, or related field (or equivalent experience)
7+ years in IT infrastructure and operations management, including 3+ years of people or project leadership
Deep technical experience in: Microsoft 365 Administration (Exchange Online, SharePoint, Teams, Intune, Defender, Loop, Viva), Azure Active Directory / Entra ID and hybrid identity management, Windows Server, networking, and cloud infrastructure, SQL Server administration and troubleshooting, Automation & Scripting: PowerShell, Power Automate, or n8n
Experience deploying and managing AI and Copilot integrations within enterprise environments
Demonstrated success in delivering IT projects from concept to completion (scope, timeline, ROI, stakeholder communication)
Strong communication skills—able to convey complex technology in clear business terms
Proven ability to prioritize and manage multiple projects and operational tasks simultaneously
Preferred
Experience in manufacturing, packaging, or OT systems (Amtech, Encore, Ignition)
Familiarity with AI tools and large language models (Microsoft Copilot, ChatGPT, Claude)
Experience building modern digital workplaces leveraging Teams, SharePoint Online, and Microsoft Loop
Understanding of AIOps, monitoring, and AI-based support automation
Familiarity with Power BI or advanced analytics within Microsoft 365
Benefits
Annual performance-based bonus.
Comprehensive health, dental, and vision coverage.
401(k) with company match.
Paid time off and holidays.
Continuing education and certification support for AI, Microsoft, and leadership development.
Company
Bay Cities
Bay Cities is a packaging and containers company that offers displays, retail packaging, and industrial packaging solutions.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Ed DeVeau
Vice President of Operations
Recent News
2025-09-19
2025-09-17
Company data provided by crunchbase