Senior Technical Support Specialist jobs in United States
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Sev1Tech LLC · 8 hours ago

Senior Technical Support Specialist

positionArlington, VA
timeFull-time
remoteHybrid
seniorityMid, Senior Level
date4+ years exp

Sev1Tech LLC is a leading provider of IT modernization, engineering, and program management solutions. They are seeking a Senior Technical Support Specialist to provide advanced support for macOS, Jamf, and mobile devices, ensuring optimal performance and security while delivering exceptional service to executives and VIP stakeholders.

ConsultingCyber SecurityInformation TechnologyInfrastructureSecurity
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Growth OpportunitiesbadNo H1BnoteSecurity Clearance RequirednoteU.S. Citizen Onlynote

Responsibilities

Deliver highly responsive, concierge-level support for VIPs, including executives, government leadership, directors, and mission-critical personnel
Provide efficient in-person and remote assistance with minimal disruption to VIPs' schedules and responsibilities
Perform tailored device setups, personalized configurations, and rapid issue resolution
Maintain a professional demeanor, exceptional communication, and the ability to translate technical issues into clear, non-technical explanations
Maintain accurate ticketing, documentation, SOPs, and knowledge articles related to Apple device and mobility support
Escalate security or operational risks proactively; collaborate with engineering to drive resolution

Qualification

MacOS supportJamf certificationApple mobile devicesCustomer serviceEndpoint securityProblem-solvingServiceNow experienceFederal environments experienceZero Trust familiarityCommunication skillsConfidentiality

Required

Bachelor's degree in a related field with 4 years or relevant experience, or 8 hours of applicable experience in lieu of a degree
Hands-on experience with MacBooks and Apple mobile devices
Basic understanding of Apple hardware, macOS internals, SSO, MDM, certificates, networking, and endpoint security
Proven experience delivering high-touch, white-glove support to VIPs or executive leadership
Ability to handle sensitive information with confidentiality and professionalism
Strong customer service, communication, and problem-solving skills; ability to de-escalate issues calmly and effectively
Must be eligible to obtain a Department of Homeland Security EOD clearance (Requirements 1. US Citizenship, 2. Favorable Background Investigation)

Preferred

Experience with ServiceNow
Jamf 200, 300, or 400 certification(s)
Apple ACSP or ACTC certification
Experience in federal environments or organizations with strict security requirements
Familiarity with Zero Trust, NIST 800-53 controls, endpoint hardening, and mobile security frameworks

Company

Sev1Tech LLC

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Sev1Tech is a leader in providing innovative technology, high-end engineering and mission solutions and services.
dateFounded in 2010
location
Woodbridge, Virginia, USA
people-size501-1000 employees
web-link
http://sev1tech.com

Funding

Current Stage
Late Stage
Total Funding
$60M
Key Investors
DFW Capital
2019-08-30Series Unknown· $21.5M
2019-03-18Private Equity· $38.5M

Leadership Team

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Vladimir Aleksiev
Vice President Commercial Space Solutions
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Recent News

Washington Technology
MDA awards 1,014 companies slots on $151B Golden Dome contract vehicle
2025-12-04
Charleston Business
Sev1Tech wins $49M Navy contract in Charleston
2025-10-23
Washington Technology
Sev1Tech wins $49M Marine Corps contract for cyber and network operations support
2025-10-18
Company data provided by crunchbase