Indiana Farm Bureau Insurance · 1 month ago
Customer Experience Associate - Seymour
Seymour, IN
Full-time
Onsite
Mid Level
3+ years expIndiana Farm Bureau Insurance is seeking a Customer Experience Associate to enhance customer interactions and manage inquiries regarding discounts and policies. The role involves resolving issues, setting appointments, and assisting with billing requests while ensuring a high standard of customer service.
Agriculture
Responsibilities
Works closely with customers and discusses our discounts
Resolves issues about any of our discounts or programs
Reaches out to customers and sets appointments
Cross-sells to our customers with regards to the Multi-Line discount
Handles incoming calls and answers any questions
Collects payments and makes policy changes
Sets up bill accounts and works on other simple billing requests
Submits claims paperwork that is requested by the claim’s representatives
Provides proof of insurance documents that are requested by clients
May assist with INFB Health Plans
Any additional duties assigned by management
Qualification
Required
High school diploma or GED equivalent
3 years of customer service experience, insurance experience preferred
Property & Casualty insurance license required or must be able to obtain this license within a year
Working knowledge of Farm Bureau discounts and programs or ability to learn this information quickly
Ability to communicate with a variety of audiences
Strong time management and problem-solving skills
Strong attention to detail and accuracy
Ability to interact professionally with our internal and external clients
Proficient in using Android and Apple phones
Ability to have patience and understanding in guiding customers through technology
Preferred
Insurance experience preferred
Benefits
An organization that values work/life balance
Paid vacation/sick leave
401(k) with match
Potential for a yearly bonus with a possible payout of up to 20% of the salary
Contests and incentives
Benefits eligibility within 30 days of employment
Negotiable pay based on level of experience
Paid volunteer hours
Company
Indiana Farm Bureau Insurance
Indiana Farm Bureau Insurance is a provider of insurance products for auto, life, home, business and farm.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Kevin Murphy
Executive Vice President & CEO
Recent News
PR Newswire UK
2025-10-01
2025-06-23
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