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Cabela's · 1 month ago

Retail Manager - Club Membership

Scarborough, ME

Full-time

Onsite

Entry, Mid Level

2+ years exp

Cabela's is a leading retailer in outdoor recreation and customer loyalty programs. They are seeking a Retail Manager for their CLUB program, responsible for overseeing the customer experience, training staff, and ensuring compliance with operational metrics.

HuntingRetail

Responsibilities

Consistently exemplifies outstanding CLUB Customer Service Experience standards by incorporating CLUB exclusive benefits into conversations

Actively listens to customers to address questions and concerns regarding the CLUB program

Serves as the primary CLUB liaison to ensure the retail leadership team and all outfitters are knowledgeable regarding current CLUB promotions and programs available to our customers

Collaborates with internal and external partners to execute successful onsite and offsite events representative of the Bass Pro Shops and Cabela’s CLUB brand standards

Build strong and collaborative relationships with the General Manager, fellow managers, and outfitters to gain credibility and influence

Motivates and inspires outfitters by giving them the tools and training to be confident in their approach leading to success with referrals

Leads by example, serves as a role model and coach for peers and outfitters

Facilitates CLUB 101 training with all new Outfitters during the onboarding process, creating a fun and engaging learning environment

Supports Outfitter recognition by implementing the Members Only program and creating store level CLUB recognition and engagement initiatives to build a CLUB culture

Creates a strategy around recruiting and retaining great talent

Promotes a positive outfitter centric culture focused on developing self and others

Provides timely, honest feedback, coaching and guidance for underperforming outfitters, creating an individualized development plan for improvement

Designs and executes strategies to help meet key CLUB metrics

Reviews and analyzes CLUB reporting daily for key performance metrics

Partners with General Manager to develop and lead execution of corrective action plan for improving key metrics being missed

Executes all Bass Pro Shops and Cabela’s CLUB operational and compliance programs

Coordinates and improves execution of all department functions to further drive performance and compliance

Successfully executes all training, communication, account servicing, marketing material, and payments at the retail store

Serves as the leader for the CLUB instant issuance process including training others on all inventory management procedures

The above information is a general description of the scope of work and leadership skills for the CLUB Membership Manager role

Qualification

Sales ManagementCustomer ServiceTrainingCoachingData AnalysisInventory ManagementInterpersonal SkillsPresentation SkillsTeam ManagementProblem SolvingCommunication Skills