ServiceNow · 1 month ago
Principal Strategist, Inspire Value - Life Sciences
New York, NY
Full-time
Hybrid
Lead/Staff
10+ years expServiceNow is a global market leader in AI-enhanced technology, aiming to transform how organizations work. The Principal Strategist will engage with executives to drive digital transformation, lead workshops, and create strategic deliverables while collaborating with sales and customer success teams.
Agentic AIBusiness Process Automation (BPA)Cloud ManagementEnterprise SoftwareRobotic Process Automation (RPA)SaaS
Responsibilities
Engage executives to determine and manage custom industry-aligned digital transformation advisory engagements at select customers, applying ServiceNow methodologies
Lead discovery workshops with prospective and existing customer leadership and their teams to understand goals and challenges
Document and present insights and recommended solutions to meet customer goals
Create high-quality deliverables that communicate strategic agreement, present multi-year roadmaps and document the full business case to justify action
Communicate and advise in 1:1 and 1: many environments
Work with sales and customer success to help determine account plans and sales strategy for accounts in the region
Provide expertise to help assess and prioritize accounts and strategies
Provide full lifecycle business outcome and value realization advice
Identify and lead to the creation of new IP (best practices, white papers, workshops, etc.)
Improve current methods and frameworks
Work with and enable the ServiceNow teams on a business consulting approach to sales
Qualification
Required
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
10+ years of relevant experience as a Management consultant with exposure to cloud technologies or a customer-facing strategy manager with a technology vendor
Executive / leadership experience working on digital transformation projects or enterprise software deployments preferred
Experience in a major industry (such as FSI, Telco, Manufacturing, Retail, etc.) is preferred
Experience developing C-Level relationships with an ability to simplify and communicate complex topics to an audience
Experience with public speaking, meeting facilitation and white boarding
Deep customer connects in regions
High level of executive presence with a humble demeanor
Analytical and financial experience
Enjoyment working in a collaborative environment
Ability to travel up to 25% of the time
Preferred
Executive / leadership experience working on digital transformation projects or enterprise software deployments
Experience in a major industry (such as FSI, Telco, Manufacturing, Retail, etc.)
Company
ServiceNow
ServiceNow is an AI platform that delivers IT operations, field service management and app engine solutions.
10001+ employees
H1B Sponsorship
ServiceNow has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (910)
2024 (876)
2023 (807)
2022 (840)
2021 (447)
2020 (439)
Funding
Current Stage
Public CompanyTotal Funding
$83.7MKey Investors
Sequoia CapitalJMI Equity
2022-12-09Post Ipo Equity
2012-07-29IPO
2012-03-20Private Equity· $10.98M
Leadership Team
Bill McDermott
Chairman and CEO
Pat Casey
Chief Technology Officer & EVP of DevOps
Recent News
2026-01-07
Company data provided by crunchbase