Preferred Business Systems, Inc. · 1 month ago
Technical Support Specialist for Managed Services
Whippany, NJ
Full-time
Onsite
Entry, Mid Level
$25.74/hr - $31/hr
2+ years expPreferred Business Systems, Inc. is a leading Managed Service Provider (MSP) committed to delivering top-tier IT solutions. They are seeking a dedicated and experienced MSP Technician to provide technical support, manage client networks, and collaborate on implementing MSP solutions.
Manufacturing
Responsibilities
Provide technical support to clients, resolving issues efficiently and effectively within agreed SLAs
Manage and maintain client networks, ensuring optimal performance and security
Deploy, configure, and troubleshoot network devices and systems
Collaborate with the team to implement and support MSP solutions
Proactively identify and address potential issues before they escalate
Qualification
Required
2+ years of experience in a Managed Service Provider (MSP) environment
Proficiency in networking concepts, including TCP/IP, VLANs, routing, and switching
Experience with network devices such as routers, switches, firewalls, and access points
Strong problem-solving skills and the ability to work well under pressure
Excellent communication and interpersonal skills
Technical support: 2 years (Required)
Microsoft O365 admin: 2 years (Required)
MSP: 2 years (Required)
Preferred
Certifications such as CompTIA Network+, Cisco CCNA, or equivalent are a plus
Benefits
401(k)
401(k) matching
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance
Company
Preferred Business Systems, Inc.
Preferred Business Systems launched its operations in 1997 as a supply and service center catering to the office automation needs of the region’s business community and non-profit enterprises.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase