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Veeva Systems · 16 hours ago

Senior Program Manager - NA & EMEA Training Delivery

Boston, MA

Full-time

Hybrid

Senior Level

$100K/yr - $140K/yr

5+ years exp

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. They are seeking a strategic and experienced Senior Program Manager to lead training delivery programs across North America and Europe, ensuring impactful and high-quality global education programs aligned with business goals.

BiotechnologyCRMEnterprise SoftwareSoftware

Responsibilities

Serve as the lead program manager for all NA/EU training delivery programs, including course onboarding, training quality assessment, and feedback analysis, from planning to evaluation

Partner with Curriculum Development, Operations, and Certification teams to ensure timely, high-quality delivery that meets business objectives

Collaborate with the Release Program Manager to integrate new product releases and updates into the training curriculum

Maintain visibility into regional delivery calendars, ensuring coordination and consistency across teams

Communicate key program updates, milestones, and results to stakeholders and leadership

Act as the liaison between Training Delivery and Curriculum Development to ensure course content is accurate, current, and aligned to learning outcomes

Partner with the operations team to optimize the learner experience in the Learning Management System (LMS) and on the customer training website

Identify opportunities to improve operational efficiency and automate manual processes within scheduling, logistics, and reporting workflows

Support resource allocation, instructor readiness, and scheduling to ensure successful delivery of training programs across regions

Contribute to content governance by managing update cycles and maintaining alignment between global and regional delivery teams

Design and manage systems for collecting and analyzing feedback from learners and instructors

Track and report on key performance indicators (KPIs) for instructors, courses, and programs, ensuring metrics are actionable and visible to leadership

Use data to assess program effectiveness, identify trends, and recommend improvements to content, delivery methods, or operations

Provide data-driven insights to curriculum developers to enhance course design and learner outcomes

Stay informed on learning and development best practices, bringing forward innovative ideas to continuously improve delivery and impact

Qualification

Program ManagementData AnalysisLearning Management SystemsInstructional DesignProject ManagementOperational ExcellenceCommunication SkillsCollaboration

Required

Bachelor's degree in Business, Education, HR, or related field (Master's preferred)

5+ years of overall experience; 2+ years experience managing training programs or similar initiatives, ideally within a high-growth SaaS or technology company

Proven experience managing the full lifecycle of corporate or SaaS training programs from design through delivery and evaluation

Strong understanding of adult learning principles and instructional design methodologies, including experience applying them in academic or professional teaching environments

Excellent project management and organizational skills, with a demonstrated ability to manage multiple initiatives and stakeholders

Skilled in data analysis and reporting; able to translate metrics into actionable insights

Experience with Learning Management Systems (LMS) and learning technologies

Strong written and verbal communication skills, with the ability to influence and collaborate across levels and functions

Strategic, proactive, and comfortable driving process improvement in a fast-paced environment