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Pentair · 10 hours ago

Field Service Engineer

Delavan, WI

Full-time

Hybrid

Mid, Senior Level

$71K/yr - $132K/yr

5+ years exp

Pentair is committed to improving lives and the environment through innovative water solutions. The Technical Support Engineer will provide expert technical support to customers and internal teams, ensuring high levels of customer satisfaction and driving technical support strategy.

ElectronicsIndustrial ManufacturingManufacturingWater

H1B Sponsor Likely

Responsibilities

Provide technical support to customers (internal as well as external)

Champion problem analysis, investigations, and expert advice in advanced problematic areas

Optimize product quality and provide support/prepare Service visits to customers

Maintain the Pentair – Haffmans, Union and Wittemann information database

Set up, manage, and provide internal and external technical training courses

Assist production at X-Checks to test new installations in-house or on site

Participate in the technical support service to provide 24-7 service support to our customers

Perform occasional external maintenance, calibrations, repairs, complex troubleshooting and short commissioning of all equipment, PLC, and standalone control systems

Perform Remote and Onsite Plant Audits of CO2 systems, Technical Support and Consultation

Perform Remote Process Monitoring analysis and formulate monthly reports and recommendations

Establish, maintain, and grow strategic technological relationships with the Pentair businesses and external community in areas of need for the AMSS organization

Contribute to an open environment and cross sharing of process technology. Collaborate across disciplines and actively contribute to the SGS and wider AMSS technical community

Champion the team’s ideas with key stakeholders within Pentair and externally to sub-suppliers and partners

Drive continuous improvement through standard work, KPIs, and process improvements

Participate in RCCM and NCR Procedures

Compile and deliver excellent technical reports for internal and external use

Qualification

Mechanical EngineeringElectrical EngineeringProcess TechnologyCooling TechnologyPLC SystemsCRM SystemsTechnical SupportTeam PlayerResults-oriented

Required

Associate's or Bachelor's degree in Mechanical Engineering, Electrical Engineering or Process Technology

At least 5 years of work experience as a Service, Technical Support or Commissioning/Startup Engineer or in a similar role

Advanced technical knowledge of cooling technology, thermal processes, and PLC systems (Siemens)

Flexible attitude, results-oriented, team player

Knowledge of CRM systems

Ability to participate in 24-7 on-call technical support service for 1 week out of every 5 to 6 weeks

Willing to travel domestically for short periods of time (up to 30%)

Must reside near a major airport and be available to travel to customer locations nationwide within 48 hours' notice

Ability to travel internationally for training for 2 to 4 weeks

Benefits

Health benefits

A generous 401(k)

Employee stock purchase program

Disability benefits

Life insurance

Critical illness insurance

Accident insurance

Parental leave

Caregiver leave

Tuition reimbursement

Paid time off

Wellness programs to encourage a healthy work/life balance

Company

Pentair

Glassdoor3.9

Pentair produces water disposal pumps, filter housings, valves, tanks, and commercial pool equipment.

Founded in 1966

Twickenham, Richmond upon Thames, GBR

5001-10000 employees

http://www.pentair.com

H1B Sponsorship

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