Strategic Growth Partners · 1 month ago
Customer Technical Support Specialist Help Desk
Dahlgren, VA.
Full-time
Onsite
Entry Level
2+ years expStrategic Growth Partners provides operations and strategic support to Tribal 8(a) and commercial organizations. They are seeking Help Desk Customer Service Support Specialists to provide Tier I/II support, troubleshooting user issues, tracking incidents, and resolving trouble tickets.
Management Consulting
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Troubleshooting user issues
Tracking incidents
Resolving trouble tickets
Escalating complex issues as necessary
Qualification
Required
Two years of professional experience in Industry, Federal or DoD Help Desk Support using a help desk tool such as BMC's Remedy and ServiceNow
Clearance: Active Secret
Certification: IAT II level with a T3 investigation
Must sign a Letter of Intent
Benefits
Company-paid health, dental & vision insurance coverage
Additional employee-paid health insurance options
Company-paid life and disability insurance
401k retirement savings plan with employer match
11 company paid holidays per year
Paid time off
Company
Strategic Growth Partners
SGP is a full-lifecycle growth partner for government contractors.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase