Diebold Nixdorf · 10 hours ago
Director Professional Services
North Canton, OH
Full-time
Onsite
Director/Executive
10+ years expDiebold Nixdorf is a global leader in automating and digitizing commerce, serving over 75 million people worldwide. The Director of Professional Services will provide leadership and direction to client support functions, ensuring a best-in-class client experience while optimizing product and service performance.
E-CommerceHardwareInformation TechnologyLogisticsSecuritySoftware
Responsibilities
Provides leadership and guidance for an assigned integrated SW delivery team eg across M&S and P&S
Contributes to and influences long-range strategic planning for the e2e SW delivery business with a customer/solution focus
Communicates the company's vision, mission and goals to the organization in a way that connects the customer facing associates with them and the day to day work they do
Support the segment teams and presales functions to drive idea generation for client engagement, solution development, solution delivery, and service management
Acts as a consultative partner with strategic clients to determine how the DN platform and technology solutions can enhance their business and drive success with a focus on customer centric ROI to foster a long-term partnership relationship
Negotiates the terms of deliverables, service level agreements, and expectations
Instills a client-centered approach across all DNs SW teams
Create a culture of continuous improvement across teams, from presales, PS, and M&S
Responds to organizational challenges, allocating and re-allocating resources and assignments accordingly in a flexible manner to balance customer and DN priorities
Consults on planning and management of high-risk, high-impact contracts, project or run
Oversees and advises leaders on project management issues and assists with overcoming barriers
Oversees and advises leaders on support issues and be point of final escalation
Participates in the organization's succession planning processes, helping identify, recommend, and develop future leaders and key contributors as well as overall performance management
Supports and directs the department's budget setting process and ensures budget issues are addressed in a proactive manner
Aligns and tracks business KPIs like revenue, costs, GM, SLA's and utilization targets with stakeholders from sales and finance
Works with upper management, HR and finance to create an environment that supports people development and a healthy working culture
Qualification
Required
Bachelor's Degree or equivalent work experience required in Project Management and/or ITIL
10-12 years of experience in a customer facing (not internal) Professional Services organization with typically 4-6 years senior leadership experience of large teams
Demonstrated experience in managing a services business, including P&L responsibility
Excellent communication and interpersonal skills for client and internal stakeholder management
Company
Diebold Nixdorf
Diebold Nixdorf offers banking solutions and retail technology systems.
10001+ employees
H1B Sponsorship
Diebold Nixdorf has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (3)
2023 (8)
2022 (6)
2021 (7)
2020 (6)
Funding
Current Stage
Public CompanyTotal Funding
$1.74B2024-12-10Post Ipo Debt· $950M
2019-08-08Post Ipo Debt· $787M
1979-08-10IPO
Leadership Team
Octavio Marquez
President and Chief Executive Officer
Thomas Timko
Chief Financial Officer
Recent News
2025-12-24
2025-12-17
2025-12-16
Company data provided by crunchbase