Per Scholas · 7 hours ago
ERP & CRM Technical Instructor (SAP & Salesforce)
United States
Full-time
Remote
Mid, Senior Level
$70K/yr - $75K/yr
3+ years expPer Scholas is a nonprofit organization focused on providing no-cost tech training programs to individuals, helping them achieve high-growth careers. They are seeking an experienced ERP & CRM Technical Instructor to lead SAP and Salesforce training programs, ensuring quality instruction and mentorship for both learners and fellow instructors.
Information Technology & Services
Responsibilities
Lead instructor-led training for the SAP Back-End Developer - ABAP Cloud track, preparing learners for careers in SAP development
Teach and upskill learners in other courses within the ERP domain, with a focus on the SAP ecosystem
Provide specialized training on core technical duties, including system configuration, business process automation, and system integration within SAP environments
Upskill and lead instructor-led training for the Salesforce Platform Administration track, preparing learners for careers as Salesforce Administrators
Oversee or Manage all Tier 1 site instructors in your domain, providing expert guidance and mentorship to more junior instructional staff
Manage the onboarding process for new instructional staff hires in your domain
Manage all IAs (Instructional Assistants) and Teaching Fellows in your domain, including task delegation and performance guidance
Serve as Tier 2 Technical Support for all instructional staff, troubleshooting advanced classroom technology and system issues
Manage classroom technology systems, including Active Directory, PFSense, and the Ticketing System, to ensure an optimal learning environment
Support as a substitute Instructor or chapter/concept SME (Subject Matter Expert) when necessary
Liaise between management and instructional staff to ensure clear communication and alignment of program goals
Provide instruction on how to build, maintain, and secure complex reports and dashboards to track both Program KPIs (e.g., survey data, service efficiency) and Instructor Metrics (e.g., training completion, certification rates)
Maintain and update Salesforce and/or our LMS with learner grades, certification scores, and detailed case notes when applicable, applying data management and data integrity skills to internal records
Perform daily instruction, assessment administration, attendance monitoring, and continuous evaluation of individual student progress
Qualification
Required
Deep Subject Matter Expertise (SME) in both SAP and Salesforce ecosystems
Proven experience with SAP S/4HANA, ABAP Cloud, and other components of the SAP ecosystem
Familiarity with Salesforce Platform Administration, including Sales Cloud, Service Cloud, and other Salesforce products
Expertise in SAP system configuration, development, and integration
Familiarity with Salesforce configuration (workflows, custom objects, reporting, user permissions) and Business Process Automation (Flows, Process Builder)
Exceptional instructional skills with a proven ability to convey highly technical subject matter to adult learners
Demonstrated experience in overseeing, mentoring, and managing other instructors
Strong foundation in data management, integrity, and security principles
Formal certification in SAP (e.g., SAP Certified Development Associate - ABAP or equivalent)
Bachelor's degree in Technology, Computer Science, Human Resources, Business Administration, or equivalent practical experience
3+ years of professional experience in administering, developing, or instructing on enterprise-level ERP (e.g., SAP) or CRM (e.g., Salesforce) systems
Documented experience with curriculum development and implementation, and managing technical instruction for adult learners
Preferred
Formal certification in Salesforce (e.g., Salesforce Certified Administrator)
Professional background in Business Analysis, Systems Integration, or Project Management for enterprise technical implementations in both SAP and Salesforce environments
Experience with the integration of SAP and Salesforce with other enterprise systems
Familiarity with technical and compliance standards for customer and employee data (e.g., GDPR, CCPA)
Company
Per Scholas
Per Scholas is proud to celebrate 30 years of fostering economic mobility by giving individuals from diverse backgrounds access to high-growth tech careers.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Damon Lucky
Chief Executive Officer
Kenneth L. W.
Executive Vice President, Advisor to the CEO
Company data provided by crunchbase