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NetSuite · 2 months ago

Senior Director of Data Center Operational Reliability

United States

Full-time

Remote

Director/Executive

10+ years exp

NetSuite is a company that provides cloud-based business management software. The Senior Director of Operational Reliability, Data Centers, is responsible for ensuring the reliable operation of MEP infrastructure across Oracle’s global data center fleet, focusing on maintenance compliance and operational excellence.

Cloud ComputingComputerCRMiOSSaaSSoftware

No H1B

Responsibilities

Lead the oversight and execution of preventive and corrective maintenance programs for all data center MEP assets, ensuring compliance with Oracle and OEM guidelines

Work closely with Vendor Management and Engineering teams to ensure appropriate equipment selection, timely adoption of OEM bulletins, and mitigation of potential risks

Oversee SCCS (System Capacity and Compliance Studies) and validate service delivery plans to assure operational capacity and readiness

Guide end-of-life (EOL) strategies, ensuring thorough quality assurance reviews with Engineering and oversight of service development needs for equipment retirement and refresh projects

Proactively address ‘day 2’ operational issues to prevent potential impacts on critical IT load, ensuring business continuity

Serve as escalation point and leader for incident response, overseeing tier 2 technical support for field teams and supporting the build-out, integration, and monitoring of Facility Operations Centers across the Oracle data center fleet

Lead the Building Automation Operations organization and centralized service functions to ensure consistent operational standards and rapid response across all facilities

Institute best practices, foster a culture of safety, compliance, and innovation, and drive ongoing improvements in operational reliability and performance metrics

Qualification

MEP systems knowledgeData center operationsService delivery planningBuilding automation systemsVendor managementAnalytical skillsStakeholder managementRisk managementQuality assuranceProject managementCommunication skillsLeadership experience

Required

Bachelor's degree in Engineering, Facilities Management, or related field (Master's preferred). Or equivalent education and experience

10+ years of progressive experience in data center, critical environment operations, or facilities management roles, with significant leadership responsibility

Deep technical knowledge of MEP systems and infrastructure maintenance, including adherence to regulatory and OEM standards

Demonstrated experience with service delivery planning, incident management, and cross-disciplinary team leadership

Strong analytical, organizational, and project management skills

Experience developing and managing building automation and centralized monitoring systems (BMS, SCADA, CMMS)

Excellent oral and written communication and stakeholder management abilities

Proven record of vendor management and contract oversight