NRG Energy · 4 hours ago
Business Consultant - Remote
United States
Full-time
Remote
Mid Level
$48K/yr - $80K/yr
3+ years expNRG Energy is dedicated to creating a smarter, cleaner, and more connected future. The Business Consultant is responsible for retaining high value Business segment customers, acting as a liaison and providing superior customer care while addressing their electricity needs and promoting energy efficiency.
EnergySolarWind Energy
Responsibilities
Consultant will be assigned to specific Business accounts (approximately 200 - 500) to act as the liaison between the customer and NRG
Consultant will be judged on his/her ability to meet or exceed targets for business sales, customer attrition and customer satisfaction
The Consultant will represent a single resource to their customers for anything they might need from NRG. This will personalize our relationship with our top customers while simplifying the service model
Consultant will initiate and lead customer site visits to top-value Business customers to ensure:
Customer is comfortable in their understanding of how they are billed; usage and demand; TDSP charges and other billing determinates
Customer understands the product they are on and how it functions
Educate the customer on energy efficiency and steps they can take to lower usage and peak demand that will positively impact their business
Evaluate customer products coordinate rate changes to save the accounts as needed
Consultants will be equipped with a notebook PC laptop that allows them to connect to CCS. This will allow them to make updates/changes and provide on-site solutions to the customer upon request
Communicate new products, programs, services to customers
Consultant will provide accurate and timely updates to the BCCD database to document all customer contacts including but not limited to site visits, emails and phone conversations
Act as a “Move Manager” for brand new high-value customers just joining NRG, who require special assistance in setting up their new location/account
Perform Energy Audits of Business customer sites to assist the customer by identifying areas of energy inefficiency and areas for improvements. Have full knowledge and understanding of Audit requirements including check list of data to validate and calculations needed to provide feedback to the customer
Research customer businesses before contacting to become familiar with the kind of business they operate and their history with NRG brands. This could include web research, CCS, Contact Log, etc
Provide feedback to Segment Marketing on significant customer interactions. Be the venue for much needed customer learning on issues such as:
Products customers are most interested in
Needs they feel are not currently being met
What they do/do not like about NRG brands
How we can better serve them
How they perceive our competitors, etc
Qualification
Required
3+ years of customer service experience required, prior supervisory experience a plus
Experience in customer relationship management (account management) with business customers and business to business sales is required
High School diploma or equivalency required
Bachelor's degree from an accredited four-year college or university is preferred
Must be able to successfully complete and fully grasp company provided training
Must be confident and knowledgeable in all Small Business products and services, TDSP charges and billing components
Strong presentation skills and interpersonal skills
Strong organizational and time management skills
Ability to schedule and arrive to appointments on time
Ability to remain calm and respond quickly to surprising/difficult questions
Advanced knowledge of kW vs. kWh, TDSP charges, and the difference between a kW product and a wires pass through product
Consultative orientation
Committed to increasing their high bill skills and knowledge base and to providing a positive experience with NRG brands
Dependable transportation, valid Texas Driver's License, and personal liability insurance
A review of the driving record will be required prior to hiring
Emulate our Business positioning: smart choices; your partner in energy management; respect for your time; bringing innovative solutions to you, Customer First, etc
Preferred
Business Development Experience, specifically in electricity markets
Account Management/Business Relationship Management
Benefits
Medical
Vision
Dental
401K
Flexible spending accounts
Annual bonus
Short- and long-term incentives
Program-specific awards
Company
NRG Energy
NRG Energy is an integrated power generation and supply firm that offers offsite solar, wind power, and smart grid retail services.
10001+ employees
H1B Sponsorship
NRG Energy has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (31)
2024 (19)
2023 (25)
2022 (14)
2021 (9)
2020 (25)
Funding
Current Stage
Public CompanyTotal Funding
$6.99BKey Investors
Public Utility Commission of Texas
2025-09-24Post Ipo Debt· $4.9B
2025-08-04Post Ipo Debt· $216M
2024-10-16Post Ipo Debt· $1.88B
Leadership Team
Lawrence S Coben
President, CEO and Chair of the Board
Anne C Schaumburg
Lead Independent Director
Recent News
2025-12-16
2025-12-16
Company data provided by crunchbase