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Arch Systems · 1 month ago

Lead Account Manager

United States

Full-time

Remote

Senior Level

5+ years exp

Arch Systems is a company that transforms factory intelligence with AI-driven solutions to optimize manufacturing operations. They are seeking a Lead Account Manager to develop relationships with strategic customers, manage account planning and renewals, and drive customer satisfaction and growth.

Artificial Intelligence (AI)Industrial AutomationInternet of ThingsMachine LearningPredictive Analytics

Growth Opportunities

No H1B

Responsibilities

Own the end-to-end strategy for one of Arch’s strategic customers, aligning to executive priorities and manufacturing roadmap; define the value thesis, success metrics, and site rollout plan

Lead C-suite and senior-level stakeholder relationships. Run data-driven QBRs/EBRs, craft ROI and productivity narratives, and ensure clarity, alignment, and customer satisfaction at every step

Proactively assess account health, risks, and opportunities. Build early renewal strategies, manage negotiations, and secure multi-year renewals that protect and expand recurring revenue

Identify upsell and cross-sell opportunities across the customer’s global footprint. Build business cases, partner with internal teams, and execute scalable expansion motions

Collaborate closely with Technical Account Managers to track usage and outcomes, design enablement programs, and remove blockers to ensure measurable value delivery across all customer sites

Channel prioritized customer feedback and business needs to Product and Engineering teams. Influence the roadmap and contribute frameworks to address systemic issues and accelerate value creation

Partner with Support, Technical Account Managers, Product, Engineering, and Industry Experts to ensure clear requirement definition and timely delivery. Manage escalations, resolve risks and issues, and drive alignment on ROI and value realization across deployments

Qualification

Account ManagementCustomer SuccessB2B SaaSManufacturing OperationsDigital TransformationData AnalysisStrategic PlanningRelationship BuildingNegotiation SkillsCross-functional Collaboration