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Givebacks · 1 month ago

Director of Sales Operations & Strategy

United States

Full-time

Remote

Director/Executive

10+ years exp

Givebacks is a mission-driven technology company focused on improving K–12 school communities through innovative payment and fundraising solutions. They are seeking a seasoned Director of Sales Operations & Strategy to lead and optimize the sales systems for their nationwide teams, ensuring that executive strategy translates into measurable results.

E-Commerce PlatformsEdTechEducationFinTechFunding PlatformInternetLoyalty ProgramsPaymentsSaaSSoftware

Responsibilities

Partner with the CEO to design, refine, and operationalize the long-term sales strategy and national growth roadmap

Build scalable systems and processes for planning, forecasting, headcount modeling, and performance management

Lead annual and quarterly sales planning cycles, including territory design, quota distribution, comp plan alignment, and objective setting

Proactively identify performance gaps and lead cross-functional corrective strategies with urgency, clarity, and accountability

Architect and oversee all sales reporting infrastructure, dashboards, and KPIs to ensure real-time visibility into performance, pipeline health, and forecast accuracy

Own CRM governance and process integrity, ensuring clean data, standardized workflows, and strong adoption across teams

Deliver concise, data-rich reporting to executive leadership and the Board, translating field execution into actionable insights

Build and maintain the operational systems, analytics frameworks, and forecasting models that scale with company growth

Partner with Legal and Finance to streamline contract workflows, enforce pricing policies, and maintain compliance across the sales cycle

Lead the development of enablement programs, training curriculum, certification paths, and sales playbooks that elevate performance across all field teams

Ensure district and regional teams are aligned with national priorities through consistent communication, coaching structures, and performance accountability systems

Drive company-wide adoption of new tools, processes, and sales initiatives through structured rollout plans and change management best practices

Lead, coach, and develop a team across sales operations, enablement, and reporting functions

Set clear goals, establish scalable processes, and cultivate a culture of high performance, service orientation, and continuous improvement

Develop career pathways, hiring plans, and capabilities that allow the team to expand as the organization grows

Act as the strategic conduit between Sales, Marketing, Finance, Legal, and the executive team

Ensure sales strategy is tightly integrated with marketing campaigns, revenue targets, product priorities, and financial planning

Synthesize insights across the business and present cohesive, data-backed recommendations to executive leadership

Qualification

Sales OperationsSales StrategyCRM AnalyticsTeam LeadershipForecasting ToolsBusiness IntelligencePayments ExperienceSaaS ExperienceCommunication SkillsProblem SolvingDetail-OrientedCollaborationCreativity