NYU Langone Health · 5 hours ago
Secretary I Intake/Scheduler (FGP) - Brooklyn
Brooklyn, NY
Full-time
Onsite
New Grad, Entry Level
$54K/yr - $54K/yrNYU Langone Health is a top-ranked medical institution committed to improving the human condition through medical education and patient care. The Secretary I Intake/Scheduler will perform a variety of administrative tasks to support practice operations, including scheduling appointments, answering calls, and managing patient communications.
EducationHealth CareHospitalMedicalNon Profit
Responsibilities
Schedules appointments for visits, treatments, and procedures
Reviews appointment confirmation responses and manages waitlists
Communicates to patients on upcoming scheduled visits, including instructions, preparation, and forms
Obtains authorizations for services as needed
Answers calls and takes messages. Addresses questions or routes messages to appropriate contact in a clear and timely manner
Handles faxes and mail
Prepares standard letters and forms as needed
Demonstrates knowledge of the organization's patient experience expectations and Service Standards and incorporates them in to the performance of duties
Supports patient access activities (i.e. greets patients, collects information, answers questions, requests for assistance are directed to proper individual, etc.). Answers phones and screens incoming calls. Provides information, take messages, or redirects calls to the appropriate person
Maintains cooperative and professional relationships with physicians, nurses, and office staff
Exercises skill in prioritizing assignments in order to complete work in a timely manner when there are changes in workload, assignments, pressures of deadlines, competitive requirements, and/or a heavy workload
Demonstrates communication skills: using appropriate vocabulary and grammar when obtaining and conveying information to patients, physicians, nurses, and staff at various levels; in person, over the phone, in writing, and in electronically sent messages
Participates in training staff in registration and office policies and responsibilities. May assist, provide guidance and/or train less senior staff
Reviews all assigned in-basket messages and patient emails before routing to the appropriate provider which includes staff messages, appointment notifications, etc
Provides patients with non-clinical instructions for any upcoming appointments/procedures
Promotes the use and sign-up of MyChart
Follows scanning guidelines and best practices for importing outside documents- results, records, forms, etc
Reviews the waitlist periodically and ensures patients are being called and offered appointments
Responsible for rescheduling patients when physicians are out or blocking their schedules
Organizes and distributes mail and faxes
Has a general knowledge of the practice/physician specialty including conditions and treatments and scheduling scripts
Manages the physician's calendars including creating and sending calendar invites
Releases medical records in accordance of HIPAA and FGP ROI procedures. Documents disclosures in Epic and fulfills requests within a 10 day timeframe
Processes incoming and outgoing documents via paper and electronic records. Scans, uploads and forwards appropriate information within EPIC
Completes forms legibly and accurately. Forwards areas requiring clinical information to LPN, RN or Licensed Provider. Secures appropriate signatures and forwards documents/forms to correct destination
Follows up with the physician on any outstanding messages related to patient care
Answers patient questions to ensure understanding and patient satisfaction, or refers them to more senior level staff. Maintains confidentiality on matters to which they are privileged. Refers all questions/queries related to medical diagnosis or treatment to RN/provider
Refers Surgical and Infusion scheduling to Senior Medical Secretary
Prepares routine memoranda letters, labels, routine manuscripts, correspondence and other documents as needed. Reviews work for accuracy and completeness
Receives prescription refill requests, locates requested prescription in EMR, and tasks RN, LPN, or Provider to evaluate, set up and/or process for renewal
Communicates with pharmacies and patients to clarify prescription questions and/or concerns, related to patient demographic, insurance, and status information. Refers questions related to prescription information to RN/LPN/Provider
Initiates and follows-up on pre-authorizations and appeals and arranges peer-to-peer communication when require
Responsible for Patient, Referral and Authorization work queues
Obtains and documents referrals received in EPIC
Collaborates with other NYU Langone sites to ensure seamless continuation of care
Remains current on latest best practices, policies and protocols (including workflow updates, FOCUS trainings, and job-related tasks)
Maintains cleanliness of both personal and patient space, including waiting areas and restocks supplies as needed
Communicates with patients, providing all scheduling instructions, clarification, updates on status or changes and answering related questions for any upcoming appointments/procedures. Communicate with patients regarding status of referrals and/or authorization
Assists with the completion of special projects, reports and activities. Ensures requested and related information is accurate and complete. Brings any problems or questions to supervisor attention
Qualification
Required
High School Diploma
Excellent organizational skills
Excellent interpersonal skills
Excellent verbal and written communications skills
Strong customer service orientation
Basic knowledge of word processing applications
Basic knowledge of spreadsheet applications
Basic knowledge of database applications
Basic knowledge of Internet applications
Light, accurate keyboarding skills
Ability to complete multiple tasks efficiently
Ability to thrive in a teamwork environment which pursues a positive patient care experience
Preferred
Intermediate knowledge of computer-based scheduling and appointment programs
Benefits
Comprehensive benefits and wellness package
Financial security benefits
Generous time-off program
Employee resources groups for peer support
Holistic employee wellness program
Company
NYU Langone Health
NYU Langone Health is a nonprofit organization that provides a center of excellence in healthcare, research, and medical education.
Founded in 1841
10001+ employees
H1B Sponsorship
NYU Langone Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
2022 (5)
2021 (8)
2020 (35)
Funding
Current Stage
Late StageTotal Funding
$33.5MKey Investors
National Institute of Diabetes and Digestive and Kidney DiseasesMHCIPNational Institutes of Health
2024-02-06Grant· $13M
2023-10-16Grant· $12.5M
2022-02-17Grant· $8M
Leadership Team
Suresh Srinivasan M.Tech, MBA
Vice President & Chief Technology Officer
Robert Cerfolio, MD, MBA
Executive vice president COO
Recent News
2025-12-31
2025-12-17
2025-12-16
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