LingaTech · 1 month ago
AWS Connect Specialist
Washington, DC, DC
Full-time
Hybrid
Mid Level
3+ years expLingaTech is seeking an AWS Connect Specialist responsible for designing, implementing, and optimizing an AWS Connect cloud-based contact center. The role focuses on ensuring high-quality customer interactions and operational efficiency while maintaining security and performance standards.
Information TechnologySoftwareWeb Development
Responsibilities
Design, document, and implement contact flows in AWS Connect to deliver efficient and dynamic call routing
Develop and deploy chatbots and conversational AI within AWS Connect contact flows
Configure and maintain Amazon Connect instances, user profiles, routing profiles, and security profiles
Collect and validate all metrics required for KPI monitoring within AWS Connect
Configure and maintain custom dashboards and reports in Amazon Connect and Amazon QuickSight to support performance tracking
Review Amazon CloudWatch usage data and communicate findings to leadership
Set up and manage outbound voice campaigns and customer surveys using Amazon Connect Outbound Campaigns and Contact Flows
Ensure outbound campaigns follow all applicable regulations regarding caller ID, timing, and contact attempts
Design and implement integrations between AWS Connect and other systems using AWS Lambda and related AWS services
Continuously refine designs and configurations to improve efficiency, reliability, and availability
Document and implement processes that ensure AWS Connect meets required security controls
Apply proper change control and configuration management for all production environment updates
Troubleshoot and resolve technical issues within the AWS Connect environment, providing timely updates
Implement system revisions to maintain and enhance overall contact center performance
Qualification
Required
3 years of hands-on experience with Amazon Connect and other AWS cloud services
3 years of experience scripting and integrating AWS services such as Lambda, DynamoDB, and S3 to enhance contact center functionality
3 years of experience with other cloud platforms and a strong understanding of VoIP, CX strategies, and system integration
In-depth, hands-on experience with Amazon Connect, including contact flow creation, call routing, and user management
Experience configuring and utilizing Amazon Connect's native reporting and dashboard capabilities for KPI management
Experience with AWS services that integrate with Amazon Connect, including Lambda, Lex, and S3
Experience with workforce optimization (Forecast Capacity Planning and Scheduling, FCS) and implementing best practices within the AWS Connect ecosystem
Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field—or an equivalent combination of education and experience
Preferred
AWS certifications such as AWS Certified Solutions Architect or AWS Developer
Company
LingaTech
LingaTech offers data analytics, web development, software development, and security services.
51-200 employees
H1B Sponsorship
LingaTech has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (4)
2023 (2)
2022 (3)
2021 (4)
2020 (6)
Funding
Current Stage
Growth StageLeadership Team
Kathir Ramalingam
President and CEO
Brian Kapp
Chief Technology Officer
Company data provided by crunchbase