Consumer Reports · 1 month ago
Director, Process Improvement & Operational Excellence
Yonkers, NY
Full-time
Onsite
Director/Executive
$190K/yr - $210K/yr
8+ years expConsumer Reports is an independent, nonprofit organization dedicated to a fair and just marketplace for consumers. As the Director of Process Improvement & Operational Excellence, you will lead efforts to enhance internal collaboration and optimize business workflows, ensuring alignment with the organization's strategic goals. This role emphasizes the application of methodologies like Six Sigma and Lean to drive operational efficiencies and improve communication across the organization.
Consumer ElectronicsConsumer ResearchInformation ServicesPublishing
Responsibilities
Lead Process Improvement Initiatives to improve workflow reduce inefficiencies and enhance internal communication
Drive Cross-Functional Collaboration to break down silos
Apply DMAIC and Lean Six Sigma Tools to identify opportunities and deliver sustainable solutions
Establish Standards and Metrics in order to define and monitor performance indicators
Lead Change Management by supporting teams through change as needed
Champion a Culture of Continuous Improvement by creating and promoting systems; continue to reinforce the iterative process improvement
Collaborate with Leadership as a trusted advisor to the executive team, aligning operational improvements with strategic priorities
Qualification
Required
Bachelor's degree is required
You have earned a Lean Six Sigma Black Belt certificate (or equivalent)
You bring 8–10+ years of experience in process improvement, operations, or strategic planning
You have the proven ability to lead complex, cross-functional projects and influence stakeholders at all levels
You are a strong verbal and written communicator
You have the expertise in tools related to project management, data visualization, and team collaboration
Data, logic and sound judgment are the decision-making tools in your toolkit
You have built high performing teams by fostering collaboration
Preferred
You have earned a Master's Degree in Business, Organizational Development, or a related field
You have experience working in a nonprofit, mission-driven organization. Extra points if you have experience within a media organization
You are Project Management certified. (i.e. PMP, Scrum Master)
You bring a passion for advancing consumer rights and transparency
Benefits
Medical benefits that start on your first day as a CR employee that include behavioral health coverage, family planning and a generous 401K match.
Company
Consumer Reports
Consumer Reports is a nonprofit publishing and printing firm that focuses on magazines and periodicals about consumer appliances.
501-1000 employees
H1B Sponsorship
Consumer Reports has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7)
2024 (3)
2023 (2)
2022 (9)
2021 (9)
2020 (1)
Funding
Current Stage
Late StageTotal Funding
$8.15MKey Investors
Alfred P. Sloan FoundationCraig Newmark Philanthropies
2022-01-01Grant· $1.15M
2019-06-06Grant· $6M
2019-01-01Grant· $1M
Leadership Team
Phil Radford
President and Chief Executive Officer
Recent News
2025-12-06
San Gabriel Valley Tribune
2025-11-11
Company data provided by crunchbase