University of Wyoming · 2 months ago
Hourly Pooled - Help Desk Student Technician
16 & Gibbon, Laramie, WY, 82071, US
Full-time
Onsite
New Grad
$13/hr - $15/hrThe University of Wyoming is committed to creating a supportive and enriching workplace. The Help Desk Student Technician will provide first-line technical support to students, faculty, and staff, gaining hands-on experience in IT support and customer service while contributing to the smooth operation of the university’s technology services.
EducationHigher EducationUniversities
Responsibilities
Technical Support: Respond to support requests via phone, email, or in-person, providing troubleshooting assistance for hardware, software, and network-related issues
Issue Resolution: Diagnose and resolve common technical problems, including software malfunctions, connectivity issues, and peripheral setup (printers, monitors, etc.)
Ticket Management: Log, track, and update support tickets in the university’s IT service management system. Ensure timely resolution and escalate issues to senior technicians or specialists as needed
User Education: Assist users in understanding and utilizing university software, applications, and IT resources effectively
System Maintenance: Assist with routine IT tasks, such as software installations, and updates
Customer Service: Provide excellent customer service, ensuring users feel heard, supported, and satisfied with their IT support experience
Team Collaboration: Work with other IT staff and departments to ensure seamless technology support and effective communication across campus
Qualification
Required
Technical Support: Respond to support requests via phone, email, or in-person, providing troubleshooting assistance for hardware, software, and network-related issues
Issue Resolution: Diagnose and resolve common technical problems, including software malfunctions, connectivity issues, and peripheral setup (printers, monitors, etc.)
Ticket Management: Log, track, and update support tickets in the university's IT service management system. Ensure timely resolution and escalate issues to senior technicians or specialists as needed
User Education: Assist users in understanding and utilizing university software, applications, and IT resources effectively
System Maintenance: Assist with routine IT tasks, such as software installations, and updates
Customer Service: Provide excellent customer service, ensuring users feel heard, supported, and satisfied with their IT support experience
Team Collaboration: Work with other IT staff and departments to ensure seamless technology support and effective communication across campus
Preferred
Experience with IT help desk or customer service roles
Familiarity with university systems or enterprise software (e.g., email, file sharing, learning management systems)
Benefits
On-the-job training will be provided.
Opportunity for Growth: This position offers potential opportunities for advancement within the IT department based on performance and experience.
Company
University of Wyoming
University of Wyoming is an education centre that provides a wide range of academic facilities and development.
Founded in 1970
1001-5000 employees
H1B Sponsorship
University of Wyoming has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (61)
2024 (43)
2023 (31)
2022 (32)
2021 (21)
2020 (11)
Funding
Current Stage
Late StageTotal Funding
$4.15MKey Investors
US Department of Commerce, Economic Development AdministationNASAUS Department of Energy
2023-09-28Grant· $0.2M
2023-03-20Grant· $0.75M
2022-06-01Grant· $0.8M
Leadership Team
Bill Rudd
Project Manager and Cofounder Wyoming Migration Initiative
Catherine Conard
Employment & Staffing Partner
Recent News
2025-10-23
2025-10-18
Government Technology US
2025-09-25
Company data provided by crunchbase