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USAA · 2 months ago

Business Process Owner Senior - Litigations

Colorado Springs Campus

Full-time

Hybrid

Senior Level

$94K/yr - $179K/yr

6+ years exp

USAA is dedicated to empowering its members to achieve financial security. As a Business Process Owner Senior, you will plan, direct, and coordinate activities for complex processes, focusing on problem definition, evaluation of requirements, and implementation of business processes to enhance performance and efficiency.

BankingFinancial ServicesInsuranceVenture Capital

No H1B

Responsibilities

Develop and implement strategic customer specific business process program plans that align with enterprise strategy and influence appropriate roadmap(s)

Apply expert knowledge of the business and lead the alignment and development of business deliverable processes and capabilities to materially change and improve business performance

Serve as functional expert bringing diverse perspective to leverage multiple ways of thinking while developing end-user focused process solution

Manage the performance of processes by developing control limits, monitoring key performance indicators, and informing stakeholders of any deficiencies, improvements, operational risks issues, etc. and drives collaborative efforts to ensure process delivers against requirements

Identify, own, execute, enhance, and align controls to mitigate operational and compliance risks as it pertains to owned processes as it pertains to owned processes

Develop communication plans for customers and internal stakeholders

Ensure alignment between internal stakeholders and customers across all business process projects and services using proactive communication and engagement strategies

Utilize reporting, data, and analytics to measure process and project performance, deliver process operational efficiencies, and inform key stakeholders

Stay current with emerging technologies and evaluates business processes to lead continuous process improvement efforts

Lead solution development including business case / benefits substantiation and drive business requirements for process improvement initiatives

Provide mentorship and guidance support for team and applicable business partners

Actively provide relevant business performance intel to progress the planning, research, analysis, development, and implementation of new and modifications to existing applications and processes to provide new or improved capabilities, products, and/or services

Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures

Qualification

Business Process ManagementProcess MappingModelingLean MethodologyQuality ManagementData AnalysisChange ManagementProblem SolvingMentorshipCommunication Skills