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Advance Auto Parts · 7 hours ago

PR Service Manager

Rio Grande, NJ

Full-time

Onsite

Entry, Mid Level

1+ years exp

Advance Auto Parts is a leading automotive aftermarket retailer, and they are seeking a PR Service Manager to oversee the direction and coordination of service operations. The role involves managing team members, ensuring customer satisfaction, and maintaining operational compliance within the store.

AutomotiveRetail

Responsibilities

Maintain responsibility for the overall direction, coordination, and evaluation of direct and indirect reports in compliance with policies, procedures, asset protection, safety, and environmental codes, and laws

Direct, instruct, and manage team members including assigning, supervising, and appraising work; rewarding, motivating, counseling associates; addressing associate complaints and resolving problems

Responsible for productivity, profitability, work environment, relationships, visual presentation standards, and operational compliance of the store; measured through various reporting tools, Team Members observations and General Manager/ District Manager feedback

Train and coach service selling associates on Gas 3, process Vehicle Inspections, and general operation of store systems

Partners as appropriate to recruit and interview talent to ensure operating efficiency and top service levels. and

Monitor the shop productivity, workflow, and procedures with an emphasis on efficiency, thoroughness, and safety. Responsible to generate work orders before entering vehicle to bay, maintain work order visible on customer’s vehicle, require authorization of customers before conducting work, ensure registration of tires with DOT and DACOs stamp on invoice. Largely responsible for the overall day-to-day operations of the back shop, such as ensuring that the service staff complete vehicle inspections and proper service repairs

Ensure the execution of customer service standards, customer satisfaction programs, and ensure the equitable resolution of customer complaints. Follow all policies and procedures related to cash, credit, check, refund and return policies

Follow all policies and procedures related to all point of sale (POS) transactions, inventory integrity, reverse logistics and purchase for re-sale parts (OP) procurement and vendor payment practices

Partner with the Fleet business team to maintain and build Fleet service customer relationships

Advise Team members, technicians, and customers on tires, parts, and service programs

Effectively communicates with all store Team members, managers, and customers

Key holder and responsible for basic and detailed opening and closing responsibilities

Other duties as assigned

Qualification

Automotive service experienceCustomer service skillsPOS systemsSupervisory experienceMathematical conceptsUp-sell techniquesCommunication skillsProblem-solving skillsTime management

Required

High school diploma or equivalent required

One year of experience in automotive service environment

Completion of a two-year college, technical program, or one to three (1-3) years of service industry experience and a minimum desired of one (1) year supervisory experience

Valid Driver's License

Must have basic knowledge and understanding of mathematical concepts such as addition, subtraction, multiplication, division, percentages, and fractions. Ability to apply mathematical formulas to calculate commissions and discounts

Ability to exercise judgement and to work independently

Strong customer service skills

Ability to handle difficult customer situations

Comfortable utilizing up-sell techniques

Strong cash handling skills, including the use of POS systems

Strong verbal communication skills

Demonstrated consistency, accuracy, and follow-through

Ability to work days, nights, holidays, and weekends

Must be able to lift, carry, and place merchandise and supplies up to 50 pounds without assistance

Frequent standing and walking for long periods of time

Frequent reaching overhead and below the knees, including squatting, bending, stooping, kneeling, twisting

Climb up and down ladders to retrieve and stock merchandise