EasyLlama · 2 months ago
Manager of Customer Success
United States
Full-time
Remote
Mid, Senior Level
$108K/yr - $147K/yrEasyLlama is transforming the HR compliance industry by reinventing outdated training solutions for the mobile-first generation. The Customer Success Manager Lead will oversee a team of CSMs, ensuring customers achieve measurable value from the platform and refining Customer Success processes as the company scales.
Corporate TrainingEducationSoftwareTraining
Responsibilities
Lead and manage the daily operations of a Customer Success team of 5–6 CSMs, ensuring strong performance and engagement
Coach and develop team members on Customer Success fundamentals, renewal mechanics, and account management best practices
Oversee renewal and expansion opportunities, supporting CSMs in driving growth and minimizing churn
Manage customer escalations with a calm, solutions-oriented approach, ensuring quick resolution and positive outcomes
Maintain forecasting accuracy, providing visibility into renewal pipelines and potential risks
Ensure process adoption across the team, reinforcing operational consistency and data hygiene within our CRM
Partner cross-functionally with Sales, Product, and Marketing to drive alignment on customer needs and outcomes
Qualification
Required
An experienced people manager with a track record of developing high-performing teams
Skilled in renewal and expansion strategy, with a strong understanding of renewal mechanics and customer lifecycle management
Passionate about coaching, giving actionable feedback, and celebrating wins
Highly organized and disciplined when it comes to forecasting and CRM hygiene
Adept at refining early-stage processes and helping teams adapt to evolving Customer Success models
Comfortable in fast-paced, high-volume environments, with experience supporting pooled or one-to-many customer motions
Experienced in SaaS Customer Success, managing teams of similar size, and overseeing renewals and CRM-based forecasting
Preferred
HubSpot experience preferred
Benefits
Flexible, fully remote environment
Competitive employer-sponsored health insurances
401(k) + company matching
Professional development reimbursements
Quarterly remote work stipend
PTO
Annual wellness stipend
Monthly team events
Company
EasyLlama
EasyLlama is an online platform specializing in workplace compliance, aiming to help organizations create safer, more compliant workplaces.
Founded in 2019
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Samuel Devyver
Co-founder & CEO
Michaël Devyver
Co-founder & CTO
Recent News
Morningstar.com
2025-11-25
2025-02-16
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