Apply on Employer Site

Ticket Crushers, A Law Corporation · 1 month ago

Operations Manager

El Paso, TX

Full-time

Onsite

Mid, Senior Level

3+ years exp

Crisprecruit is seeking an Operations Manager to join Spencer Trial Attorneys, P.C., a firm dedicated to delivering life-changing results for clients across West Texas. The Operations Manager will oversee daily workflows, streamline operations, and empower legal professionals to enhance client service and operational efficiency.

ConsultingLaw EnforcementLegalProfessional Services

Growth Opportunities

Responsibilities

Oversee the firm’s day‑to‑day operations from intake through case closure. Ensure workflows run efficiently, cases move seamlessly between departments, and resources are allocated to maximize productivity and profitability

Design, implement, and refine operational systems that support consistency and scalability across the firm. Streamline processes for case management, onboarding, scheduling, and document handling to create clarity and accountability at every step

Build and maintain dashboards that track firm performance across key metrics, including case volume, intake‑to‑closure timelines, staff productivity, client satisfaction, and financial health. Use data insights to drive decisions and continuous improvement

Manage and mentor administrative, intake, and case management staff. Lead onboarding, training, and regular performance meetings to foster a culture of collaboration, accountability, and professional growth

Partner with accounting and bookkeeping functions to monitor billing, accounts receivable/payable, payroll, and expenses. Ensure financial reporting and cash flow management align with firm growth goals and operational integrity

Lead recruitment, interviewing, onboarding, and performance management for non‑attorney staff. Maintain compliance with employment policies and promote a supportive, high‑performance workplace culture

Collaborate with marketing and vendor partners to ensure consistent execution of firm branding and client acquisition strategies. Track performance, manage budgets, and ensure alignment between marketing efforts and operational capacity

Serve as a key partner to the firm’s managing attorneys, translating strategic goals into actionable operational plans. Protect attorney bandwidth by handling internal systems, managing day‑to‑day challenges, and ensuring seamless firm operations

Qualification

Operations ManagementKPI ManagementProcess ImprovementFinancial OversightTechnical ProficiencyTeam LeadershipClient-Centered MindsetCultural AlignmentStrategic Thinking

Required

3–5+ years of proven success in operations management, ideally within a law firm or professional services environment

Demonstrated ability to oversee multiple departments, track KPIs, and implement systems that drive measurable improvements in efficiency and profitability

Adept at evaluating workflows, diagnosing bottlenecks, and developing scalable solutions that improve performance across teams

Comfortable leveraging data and key performance indicators to guide decisions and measure success

Experienced with law firm operations and case management platforms

Strong working knowledge of Microsoft Office, with the confidence to lead technology integrations and streamline digital workflows across departments

Proven ability to lead, coach, and motivate diverse teams

Skilled in delivering constructive feedback, building accountability systems, and fostering a culture rooted in collaboration, trust, and continuous improvement

Understands that strong operations power an excellent client experience

Approaches every system and process with empathy, professionalism, and a commitment to supporting the firm's mission of delivering exceptional service

Embodies the firm's values of purpose-driven service, integrity, and excellence as the standard

Thrives in a dynamic, growth-oriented environment and embraces change with a proactive, solutions-focused mindset

Benefits

PTO aligned with firm policy, plus standard holidays.

Health insurance and other benefits may be available with negotiation.

Company

Ticket Crushers, A Law Corporation

The experienced attorneys at Ticket Crushers, the Bay Area's premier Traffic and DUI Law Firm represent clients throughout the San Francisco Bay area for Traffic Violations, Criminal Defense, and Driving Under the Influence ("DUI") charges.

Founded in 2015

San Francisco, California, USA

2-10 employees