CaptivateIQ · 2 months ago
Partner Operations Director
United States
Full-time
Remote
Director/Executive
$150K/yr - $175K/yr
7+ years expCaptivateIQ is transforming sales performance management and is seeking a Partner Operations Director to build and manage their partner program. This role involves strategic and tactical responsibilities, including managing partner resources, ensuring a seamless partner experience, and driving data-informed decisions.
Data IntegrationManagement Information SystemsSaaSSalesSoftware
Responsibilities
Build, extend, and enhance partner strategy and programs, ensuring that they support the partner journey and align with the broader company objectives
Manage a newly implemented partner portal that serves as a single source of truth for partner resources, lead registration, and access to enablement tools
Design and execute streamlined onboarding and enablement processes to ensure partners have the resources to succeed
Serve as the primary point of contact for partner inquiries, creating an exceptional overall experience in navigating the operational aspects of the partner program. This includes supporting partners directly with onboarding, PRM system issues (Mindmatrix/SFDC), and general enablement resource access
Manage the partner NPS process to gauge satisfaction and identify areas for enhancement
Collaborate cross-functionally to address partner needs and resolve issues
Team with internal and partner marketing stakeholders to ensure a seamless experience with co-marketing initiatives and sponsorship of company events
Create and manage partner communication channels, including newsletters, updates, and announcements
Oversee partner incentives programs, ensuring they are competitive, effective, and aligned with business objectives
Team with Legal to manage partner contracts, including renewals and compliance monitoring
Implement and maintain a streamlined deal registration process to support partner sales success
Ensure accurate tracking and reporting on partner-led deals and projects
Create and maintain dashboards to track partner performance, identify trends, and provide actionable insights to internal stakeholders
Define and track KPIs to measure partner success, performance, and satisfaction
Work with the VP, Alliances & Growth to create and track departmental OKRs
Work closely with Sales, Product, Customer Success, Service, Legal, and Marketing teams to align efforts, leverage synergies, and ensure that partners are fully integrated into our go-to-market strategies. You will be expected to independently drive consensus and negotiate resources/support across internal teams where the partner motion may be new or deprioritized
Qualification
Required
7+ years in partner operations, channel management, or a related senior role within a SaaS or tech environment
3+ years of building, implementing, and scaling successful partnership programs that drive revenue growth and result in an exceptional partner experience through direct interaction (including onboarding, operational issue resolution, and enablement support)
Expertise in Partner Relationship Management (PRM) systems; direct experience managing a PRM platform (e.g., Impartner, Salesforce Partner Portal, PartnerStack, Euler, Mindmatrix)
Strong ability to think strategically while maintaining a high capacity for hands-on tactical execution
Exceptional organizational and senior program management skills with a keen attention to detail necessary for building and maintaining systems (PRM, SFDC)
Excellent interpersonal and communication skills for effective collaboration with both internal teams and partners
Proven ability to work autonomously as a highly proactive, self-motivated problem-solver and decision-maker in complex, ambiguous, and evolving environments
Extensive experience working cross-functionally with other teams (e.g., Revenue Operations, CX Operations, EPD Operations) to align processes and integrate the partner program
Familiarity with CRM systems (Salesforce) and data analysis tools
Minimal travel
Preferred
Sales Performance Management (SPM) experience is a plus
Benefits
100% of medical, dental, and vision covered including 75% for dependents
Flexible vacation days and quarterly mental health days so you can recharge
Enjoy a one-time expense on your 1-year work anniversary (to use for travel, home furnishings, fancy meal)
Annual stipends for professional development and caretaking
401k plan to participate in and save towards the future
Newest Apple products to help you do your best work
Employee Resource Groups (ERGs) to support and celebrate the shared identities and life experiences of communities within CaptivateIQ. ERGs directly support our company-wide DEI goals as a space for developing and retaining diverse talent
Company
CaptivateIQ
CaptivateIQ develops a sales compensation platform designed to help businesses leverage the power of incentives to motivate teams.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$164.6MKey Investors
AccelSequoia CapitalAmity Ventures
2022-01-26Series C· $100M
2021-04-07Series B· $48M
2020-05-27Series A· $13M
Leadership Team
Conway Teng
Co-CEO and Co-Founder
Mark Schopmeyer
Co-Founder / Co-CEO
Recent News
captivateiq.com
2025-12-05
Foundation Capital
2025-12-05
Company data provided by crunchbase