Northwestern University · 11 hours ago
Academic Records Assistant Senior
Evanston, IL
Full-time
Hybrid
Senior Level
$22/hr - $24/hrNorthwestern University is seeking an Academic Records Assistant to support students, staff, faculty, and alumni by performing essential customer service and administrative functions. The role involves managing student records, facilitating verification and certification processes, and providing reception services in the Office of the Registrar.
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Responsibilities
Processes changes to student records according to approved policies and procedures
Identifies record change requests that fall outside of policy boundaries and recommends a course of action to position supervisor and/or requestor(s)
Creates student records for special populations
Performs changes and corrections to student demographic and biographic information
Preserves and archives records in the University document imaging systems maintaining a high level of familiarity with all University student records archive systems
Complies with federal standards and University policy for appropriate request and release of records including an understanding of FERPA and, less often HIPAA requirements
Produces and appropriately released current and former students’ transcripts
Facilitates review of records and provides records support to the University community
Secures and maintains status as an active Notary Public
Participates in system testing
Produces and updates documentation and participates in process development
Assists the diploma and transcript teams during critical periods including diploma and transcript ordering, mailing supply order and distribution, and grade collection and processing
Fields departmental inquiries; answers questions regarding policies and procedures; and provides referrals to appropriate staff members in the Office of the Registrar and beyond
Performs administrative functions including intake and processing of forms
Updates student records and verifies student data
Fulfills space reservation requests
Arranges appointments for in-person services, fulfills document requests, collects fees, processes credit card payments, and facilitates pickup orders
Coordinates office workflow including triage and routing of support tickets and management of departmental inboxes and phones
Assists with fulfillment of enrollment and degree verification requests
Participates in review and certification of student athlete’s academic eligibility in compliance with University, NCAA, and Big10 standards
Assists with students’ athletic eligibility certification at the beginning of each academic year, midway through each term, and at the end of each quarter including gathering degree audits, transcripts, and preparing documents as well as maintaining compliant records for the Big10, NCAA, and in the student information system
Performs other duties as assigned
Qualification
Required
High School diploma or the equivalent combination of education, experience and training from which comparable skills have been acquired
Ability to understand and explain university procedures and state and university policies and regulations
Eligibility to serve as an Illinois Notary Public
Demonstrated ability to perform work with very high levels of accuracy and attention to detail
Good attendance and commitment to work requirements
Good organizational, time management and problem-solving skills
Ability to think critically and apply logic to solve problems
Excellent customer service and interpersonal skills
Familiarity with multiple computer applications including MS Word, PowerPoint, Excel, email, web browsers
Ability to facilitate open and effective communication, cooperation, and teamwork within and outside of one's own team, including with parents, students, and medical professionals
Demonstrated ability to perform duties and responsibilities with attention to detail and support for organizational policies, as well as the ability to anticipate demands/pressures of assignments and adjust accordingly
Preferred
Experience working in academic environment
Experience with digital imaging systems
Experience with National Student Clearinghouse records
Experience working with student information systems (Oracle PeopleSoft Campus Solutions, Ellucian Banner, or similar)
Bachelor's degree or the equivalent combination of education, experience and training from which comparable skills have been acquired
Demonstrated ability to work effectively in an environment in which the parameters may change daily and to adjust behaviors to meet the needs of different people or situations
Previous experience monitoring customer satisfaction and providing suggestions to improve quality and value to the customer
Ability to build collaboration by encouraging trust, mutual respect, and a sense of shared purpose
Benefits
Meaningful, competitive, high-quality health care plans
Retirement benefits
Tuition discounts
Comprehensive programs and services to help you and your family navigate life’s challenges and opportunities
Flexible work arrangements
Programs to help you locate and pay for quality, affordable childcare and senior/adult care
Employee career development
Tools and resources for developing your professional potential or continuing your formal education
Company
Northwestern University
Northwestern University is a private research and teaching university that offers academic programs across various fields of study. It is a sub-organization of Northwestern Athletics.
Founded in 1851
5001-10000 employees
H1B Sponsorship
Northwestern University has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (325)
2024 (308)
2023 (280)
2022 (282)
2021 (184)
2020 (155)
Funding
Current Stage
Late StageTotal Funding
$98.02MKey Investors
National Peanut BoardAdvanced Research Projects Agency for HealthGRAMMY Museum
2024-10-30Grant
2024-10-04Grant· $34M
2023-11-28Grant· $0.02M
Leadership Team
Diego Klabjan
Professor
Henry Bienen
Interim President
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