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Direct Travel · 1 month ago

Associate Leisure Travel Program Manager

Bloomington, IL

Full-time

Hybrid

Entry Level

1+ years exp

Direct Travel is a leading provider of corporate travel management services. The Associate Program Manager position supports a busy North American group travel department, acting as the primary point of contact for groups with arranged travel programs and assisting in developing travel arrangements and billing processes.

LeisureTravel

Growth Opportunities

H1B Sponsor Likely

Responsibilities

Provide support and act as the primary point of contact for groups with already arranged travel programs

Key booking contact for travel arrangements, billing, and funds collection for trips

Answer customer inquiries (phone, email) and consult with clients

Manage customer relationships and support individual client outcomes

Fulfill travel protection plan sales, facilitate claims, and client inquires

Assist Program Managers in developing travel arrangements and billing process

Keep NORAM groups team on track through monitoring of schedules; promised delivery dates and deadlines etc

Maintenance of group records; client files; group utilization reporting; etc

Organize promotional client events and meetings, from planning to presentation

Prepare and deliver quality travel documents for group departures (where needed)

Draft program documents and communication for programs

Builds and maintains group departures on the Hangar. Create and update Cvent booking tool to assure up-to-date information

Ensure accurate and timely data entry into Cvent

Demonstrate industry knowledge by contributing effective ideas

Qualification

Travel industry experienceCvent proficiencyMicrosoft Office proficiencyCommunication skillsOrganizational skillsCustomer service skillsDetail orientationLeadership skillsTime managementAdaptability

Required

1-3 years' experience in the travel or hospitality industry or group management experience

Proficient with Windows operation system (excel, Teams) and a variety of software programs

Excellent written and verbal communication skills

Time management and organizational skills

High level of detail orientation

Strong customer service skills

Excellent leadership skills

Strong quality control management

Self-motivated and ambitious

Demonstrate ability to learn and adapt to changing procedures, methods or processes and assist in teaching others

Preferred

Proficient at multitasking

Proficiency in Microsoft Office

Prior experience in Cvent

Benefits

Medical

Dental

Vision benefits

Employee rewards and recognitions program

Total Rewards Package

Wellness

Sustainability

DE&I initiatives

Mental Health Support

Company

Direct Travel

Direct Travel is a leading provider of corporate travel management services.

Founded in 1984

Atlanta, Georgia, USA

1001-5000 employees

https://www.dt.com/gitravel/

H1B Sponsorship

Direct Travel has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (1)