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Argano · 11 hours ago

Oracle Cloud HCM Payroll - Principal Consultant - Client Services

United States

Full-time

Remote

Senior Level, Lead/Staff

5+ years exp

Argano is a digital consultancy focused on high-performance operations, and they are seeking a Principal Consultant for their Client Services team. This role involves managing relationships with mid-to-large clients, ensuring their satisfaction, and providing expert guidance while leading client initiatives and enhancing their experience with Oracle Cloud HCM Payroll and related modules.

Information ServicesInformation TechnologyManagement Consulting

Culture & Values

H1B Sponsor Likely

Responsibilities

Maintain regular communication with mid to large size clients to understand their needs, concerns, and feedback. Respond promptly to client inquiries and resolve issues in a timely manner

Align existing client practices and procedures with validated HCM Cloud methods to solve client needs and challenges

Troubleshoot issues

Propose a best practice solution to resolve challenges

Identify business requirements and map them to the Oracle Cloud functionality

Identify functionality gaps and develop solutions to them, through process or design

Configure the Oracle Cloud to meet client requirements and document application set-ups

Analyze and resolve functionality issues as well as proactively identifying long-term solutions

Lead and present to clients and internally

Advise clients on options, risks and any impacts on other processes and/or systems

Manage scope and client expectations on individual assignments and in day-to-day activities

Lead and support clients with the execution of test scripts

Participate in internal forums for training, teamwork, issue resolution and innovative design

Provide knowledge transfer to clients

Create specification documents for technical object development

Be leaders with a vision in the Oracle Cloud space with innovative solutions around the product

Constant Implementation and testing of advanced enhancements as well as new functionality

Manage and oversee client accounts, including contract renewals, upselling, and cross-selling products or services

Develop account plans to maximize value for both the client and Argano

Focuses on maintenance, reconfiguration, new functionality or modules

Ensure high levels of client satisfaction by delivering exceptional client service and addressing any client issues or complaints

Collaborate with clients to understand their business goals and objectives. Provide strategic insights and recommendations to help clients achieve their goals through the company's products or services

Work closely with internal sales, marketing, Project managers, etc. to align client needs with Argano’s offerings

Prepare and present regular reports to management and clients, outlining key performance metrics and the status of client accounts

Qualification

Oracle HCM CloudPayroll module expertiseProject managementOracle certificationOTBIHDLBIPVisual Builder StudioCommunication skillsInterpersonal skillsTeamworkSelf-motivated

Required

Bachelor's degree in a relevant field such as Business Administration, Marketing, Economics, Finance, Engineering, etc.) expected

5 - 10 years of Client Services experience or in related field

Module-specific experience in 3 or more of the following modules: Payroll, Compensation, Recruiting, Absence Management and Time and Labor

Demonstrated experience in understanding business practice concepts in your modules of expertise

Track record of building long-lasting relationships with your clients

3 full life cycle Oracle HCM Cloud implementations

Ability to understand fundamental system design and purpose

Ability to engage effectively at the business and technical level

Strong written and verbal communication skills

Oracle certified in your modules of expertise

OTBI, HDL, HSDL, BIP, Visual Builder Studio, and FastFormula

Ability to manage/deliver projects, including experience planning and estimating

Validated ability to support sales as Subject Matter Expert

Strong interpersonal skills

Knowledge of challenges commonly faced by client and support teams

Ability to work well autonomously and in a team environment

Ability to effectively manage priorities and multiple clients

Self-motivated and able to plan work effort and manage priorities

Experience Leading and managing mid-size client projects independently

Experience providing complex solutions to clients

Extensive expertise in multiple technical domains and IT knowledge

Proven track record of successful project management and client satisfaction

Preferred

Bachelor's Degree preferred

Redwood implementation and upgrade experience highly preferred

Company

Argano

Argano is a next-generation business and technology services provider that builds digital foundations that help businesses run better.

Founded in 2020

Plano, Texas, USA

1001-5000 employees

https://argano.com/

H1B Sponsorship

Argano has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (30)

2024 (12)

2023 (2)