Apply on Employer Site

CareFirst BlueCross BlueShield · 10 hours ago

Configuration Management Analyst - Clinical Products (Remote)

United States

Full-time

Remote

Mid Level

$53K/yr - $106K/yr

3+ years exp

CareFirst BlueCross BlueShield is a health insurance provider, and they are seeking a Configuration Management Analyst for Clinical Products. The role involves configuring, testing, and documenting solutions for provider reimbursement and benefit package configurations, while also providing operational support and analyzing business requirements to optimize configurations.

Health CareNon ProfitService Industry

No H1B

Responsibilities

Independently performs hands-on configurations, workflow and process mapping in Guiding Care for core care management and clinical appeals workflows

Assesses how proposed configuration management changes may impact systems sustainment and supportability and makes recommendations on potential process changes

Provides day to day operational support, including product configuration error handling and issue resolution by analyzing back-end logs

Participates in government and industry teams in the resolution of complex configuration management issues, with a focus on Guiding Care system functionality and issue resolution

Confirms the adequacy of data for use in functional and physical configuration audits

Qualification

Configuration ManagementSAPMicrosoft OfficeSoftware DevelopmentCommunication SkillsTeam CollaborationProject Management

Required

Bachelor's Degree OR in lieu of a Bachelor's degree, an additional 4 years of relevant work experience is required in addition to the required work experience

3 years' experience implementing CM policies, plans, and procedures

Experience with issue tracking, software-oriented tasks and project management applications

Strong knowledge of configuration processes and principles

Knowledge of SAP and Microsoft Office Applications

Self-starter with an ability to collaborate in a team environment

Excellent communication skills both written and verbal

Knowledge of software development technologies

Must be able to meet established deadlines and handle multiple customer service demands from internal and external customers, within set expectations for service excellence

Must be able to effectively communicate and provide positive customer service to every internal and external customer, including customers who may be demanding or otherwise challenging

Must be eligible to work in the U.S. without Sponsorship