NiCE · 2 months ago
Maintenance Sales Manager, CX
United States
Full-time
Remote
Mid Level
4+ years expNiCE is a global company known for its innovative software products that enhance customer experiences and ensure public safety. The Maintenance Sales Manager, CX will be responsible for assisting customers with contract renewals, negotiating terms, and retaining revenue while collaborating with various teams to meet business objectives.
Enterprise SoftwareInformation TechnologyRobotic Process Automation (RPA)SecuritySoftware
Responsibilities
Prepare and analyze financial reports and contractual documents ahead of internal renewal meetings to facilitate informed discussions
Engage directly with clients to understand their goals and desired outcomes for contract renewals, ensuring alignment with business objectives and customer expectations
Negotiating contract terms, pricing, and other details to achieve favorable outcomes for both the company and the customer, which will maintain and increase revenue through effective contract negotiations
Partner with SAMs, AEs, Technical Account Managers (TAMs) and the Finance team to represent the best interest of NiCE and revenue retention goals
Partner with the finance team to ensure healthy price points
Extending contracts for multiple years
Become intimately familiar with customer contracts and NiCE billing methods
Maintain working knowledge of competitors and what strategy NiCE should develop for counter offers and retaining the customer
Maintain working knowledge of NiCE products/services
Partner with TAMs, SAMs, and AEs to ensure consistent messaging to the customer
Measure success via tracking of client retention and revenue growth with multiple sources such as Salesforce and Excel
Communicate effectively and professionally with internal and external stakeholders
Investigate areas of risk and prepare course of action/recommendations to minimize risk
Create and prepare contract documents, presentations, emails, and spreadsheets to support contract management activities
Qualification
Required
Bachelor's degree in Information Technology or Business Administration or related field or equivalent work experience
4+ years applicable experience in contract negotiation
4+ years in contact center or service delivery
Experience with SAAS billing models
Demonstrated experience in a fast-paced environment and meeting customer contract timelines
Demonstrated experience working independently with little to no daily supervision
Ability to pivot between negotiation projects
Ability to multitask responsibilities
Exhibit adaptability and responsiveness by embracing change and implementing necessary adjustments to support evolving business needs and customer expectations
Thrive in uncertain environments by maintaining focus and productivity amid incomplete information or shifting parameters
Tracking and reporting on renewal metrics, such as renewal rates
To be innovative with strategic ideas and approaches in negotiation
To have Problem solving and critical thinking skills
To be able to effectively communicate with high level customer stakeholders such as CEOs, CTOs, and CFOs
To be Efficient with Microsoft office applications, PowerPoint, and Salesforce
Preferred
Account Management or sales experience
Company
NiCE
NiCE is transforming the world with AI that puts people first.
5001-10000 employees
H1B Sponsorship
NiCE has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (14)
2023 (8)
2022 (8)
2021 (11)
2020 (10)
Funding
Current Stage
Public CompanyTotal Funding
unknown1996-02-02IPO
Leadership Team
D
David Gustafson
VP, GM of Platform
Matt Reading
VP, Customer Succes
Recent News
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2025-10-08
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2025-09-12
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