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Aires · 10 hours ago

Client Service Manager

Danbury, CT

Full-time

Hybrid

Mid Level

3+ years exp

Aires is a leader in relocation management services with over 40 years of experience, known for high-quality customer satisfaction and a commitment to employee growth. The Client Service Manager will manage client relationships, ensuring a high level of service and satisfaction while collaborating with internal teams to deliver results and strategic guidance.

ConsultingLogisticsSupply Chain Management

Responsibilities

Manages the client relationship and service experience for clients of low to moderate volume and complexity. Works closely and continuously with clients to build strong and enduring partnerships

Collaborates with internal teams through the use of strong communication skills to facilitate the delivery of world-class customer service and get results

Utilizes product knowledge, problem-solving skills and training to enhance customer engagements and achieve successful outcomes

Provides training to new and existing team members on client specific policies and processes

Provides strategic guidance to help clients achieve their mobility objectives by leveraging Aires’ technology, products and services

Proactively monitors client programs, project outcomes, and overall satisfaction

Leads implementation and client transition process for low to moderate volume clients

Delivers customer feedback as a voice of the customer to internal teams identifying customer needs, ideas, and challenges. Advocates for solutions, product enhancements, and other actions to meet the needs of customers

Drives business and strategy review process

Applies retention and recovery strategies to retain longstanding client relationships

Qualification

Relocation industry experienceCertified Relocation Professional (CRP)Global Mobility Specialist (GMS)Customer service skillsMS Office proficiencyCan-do attitudeInterpersonal skillsProblem-solving skillsTeam oriented mindset

Required

High School Diploma/GED required, Associate's or Bachelor's degree preferred

Minimum of 3 years relocation industry experience, some or all of which involved client retention and/or handling real estate

Exemplary interpersonal skills a must, including the ability to deliver presentations before large and small groups and respond to ad-hoc questions

Must be willing to travel for client visits 25%- 30% of the time, including overnight stays, and participate in the business development process, as needed