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Brookfield Properties · 4 hours ago

Technical Support Specialist

Cleveland, OH

Full-time

Onsite

Entry Level

2+ years exp

Brookfield Properties is seeking a technically adept and customer-focused Technical Support Specialist to join their Service Delivery team. This role is critical in maintaining productivity by supporting enterprise applications and hardware, while also identifying process improvements and enhancing user experience.

Commercial Real EstateConstructionCoworkingHospitalityLogisticsProperty DevelopmentProperty ManagementReal EstateResidentialRetail

H1B Sponsor Likely

Responsibilities

Provide comprehensive end-user support in an environment structured around 35% phone support, 55% off-phone tasks, 5% project involvement, and 5% training and development

Service Desk shifts: 7:00 AM–4:00 PM, 8:00 AM–5:00 PM, and 8:30 AM–5:30 PM

Deliver remote support using industry-standard tools to resolve technical issues efficiently

Create and maintain knowledge base articles, incident categorizations, and virtual agent content within ServiceNow

Provide extensive hardware and software support for Windows 11, iOS, Android, Lenovo, Mac OS, and Office 365 in conjunction with tools like Dell TechDirect

Utilize ServiceNow for full lifecycle management of Incidents and Requests, ensuring thorough documentation and knowledge sharing

Gather and analyze data to inform technical decisions and recommend practical solutions to improve system performance

Evaluate software and hardware compatibility to support system upgrades and application rollouts

Engage with external vendors for escalated issue resolution beyond internal support capabilities

Provide technical support for companywide meetings, events, and conferences to ensure seamless execution

Monitor ServiceNow trends and resolution history to identify and recommend preventative measures

Contribute to a culture of innovation by proactively identifying opportunities to optimize the user support experience

Qualification

Windows 11Office 365ServiceNowITIL frameworkProblem-solvingCybersecurity awarenessInterpersonal skillsCommunication skills

Required

High School Diploma or GED required

Minimum of 2 years of experience in an IT support role

Demonstrated understanding of IT concepts and processes within an ITIL framework

Self-motivated with strong problem-solving skills and the ability to adapt in dynamic, fast-paced environments

Strong interpersonal skills with an emphasis on active listening, communication, and user rapport-building

Proven ability to collaborate effectively across technical teams and resolver groups

Excellent verbal and written communication skills

Commitment to representing the IT department professionally and positively in all business interactions

General awareness of cybersecurity best practices and ability to provide basic guidance to end users

Preferred

Experience working in a call queue environment is a plus

Familiarity with ServiceNow preferred

Company

Brookfield Properties

Glassdoor3.8

Brookfield Properties is a fully-integrated, global real estate services company

Founded in 1920

New York, New York, USA

5001-10000 employees

https://www.brookfieldproperties.com

H1B Sponsorship

Brookfield Properties has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (1)

2021 (1)