Readily · 3 months ago
🚀 Head of Customer Success
San Francisco, CA
Full-time
Onsite
Director/Executive
$110K/yr - $200K/yrReadily is a fast-growing company focused on healthcare compliance, utilizing AI to streamline processes. They are seeking a hands-on Head of Customer Success to build and manage the post-sales function, ensuring customers derive measurable value from their services from the outset.
Information Services
Responsibilities
Stand up Customer Success from 0→1: playbooks for onboarding, adoption, QBRs, renewals
Own retention and growth: NRR/GRR, health scores, risk flags, expansion pipeline
Drive 1-month go-lives and 100% utilization with enterprise-ready onboarding and training
Close the loop with Product/Sales/Eng: turn customer signal into roadmap and wins
Hire and coach the team; stand up systems and dashboards (Salesforce/Gainsight) to forecast
Qualification
Required
Builder 0→1: You've stood up CS playbooks and scaled them
Metric-owned: You live in NRR/GRR, churn, adoption/utilization, TTV - and move them
Hunger: High agency, a willingness to learn, and a drive to do whatever it takes
Customer-obsessed: You earn executive trust and unblock complex enterprises fast
Intellectually humble: low ego, high curiosity, collaborative
Biased toward action: You act, you don't wait
Benefits
True founding-team ownership.
Career-defining experience: ship products that rewrite how the industry works.
Front-row to closing deals with billion-dollar enterprises
Hyper-growth environment (3× QoQ — you’ll feel it).
A real chance to fix healthcare’s most expensive problem with AI.
Weekly pickleball 🏓 + a team that loves to win together.
Company
Readily
Readily helps healthcare organizations stay compliant as requirements become more complex.
Founded in 2023
2-10 employees
Funding
Current Stage
Early StageLeadership Team
Ihsaan Patel
Co-Founder, CEO
Edward Tiong
Co-Founder
Company data provided by crunchbase