Tyler Technologies · 1 month ago
Technical Services Support Specialist
Lubbock, Texas
Full-time
Onsite
New Grad, Entry Level
$54K/yr - $68K/yrTyler Technologies is a leading provider of software solutions for the public sector, and they are seeking a Technical Services Support Specialist to diagnose and resolve customer issues related to their applications. The role involves providing technical support, managing client interactions, and collaborating with other teams to ensure seamless service delivery.
GovTechInformation ServicesSoftware
Responsibilities
Evaluate the severity of an issue and determine if management intervention is necessary to address a serious problem in a timely manner
Provide support in the various systems management environments related to the ERP and Municipal Justice application software and legacy applications, installed on Windows Operating Systems, using Microsoft SQL Databases
Provide first tier support for technical issues
Respond to client requests for service by priority according to published policies
Build rapport with clients to turn what may be a negative situation into a positive customer service experience
Manage and prioritize multiple and often conflicting tasks
Demonstrate effective communication skills with a wide range of clients, both internal and external, from technical to non-technical and from management to clerical
Focus on providing accurate answers in a pleasant manner
Adapt to changing product and environments
Demonstrate full product knowledge and eliminate knowledge gaps in legacy, current and future products and services by means of self-study, supplemented by formal education
Provide seamless integration to department and company resources to reinforce single point of contact and total incident ownership, including those outside direct area of responsibility
Provide systems management (operating system, database administration, server, and workstation support) troubleshooting and consultation technical support to clients and fellow employees
Primary areas of support include: Remote support of client’s mission critical financial server(s), Operating system administration for Windows or Web servers, Network & local printing, Point of sale hardware configuration and troubleshooting, Tyler program release and third party software upgrades, Database administration (Microsoft SQL)
Resolves client inquiries and issues in a timely manner; communicates closure effectively through email and phone communications
Document and record all aspects of client interactions in designated client management systems to promote transparency and understanding of technical issues
Manage open calls by identifying and prioritizing issues according to published policies
Escalate to senior team member or department member if situation is beyond ability and additional assistance is needed
Identify and meet service measurements and metrics on a daily, weekly, monthly and quarterly basis
Collaborate with other teams, departments and divisions with issues pertaining to Tyler software applications
May contribute to company knowledge library
May conduct training for end-users
Qualification
Required
Bachelor's degree in computer science, MIS, or equivalent experience
Experience administering Windows servers
Working knowledge of server hardware and network configurations, including web servers
Ability to troubleshoot PC configurations and connectivity issues
Excellent interpersonal and communication skills
Ability to prioritize and complete multiple tasks in a fast-paced, technical environment
Strong analytical and problem-solving skills
Ability to work independently and in a team environment
Demonstrated ability to maintain a positive, professional attitude
Flexible to work various shifts to cover our core hours. Monday - Friday 8AM - 8PM
Company
Tyler Technologies
Tyler Technologies is a software company providing integrated software and technology services to the public sector.
Founded in 1966
5001-10000 employees
H1B Sponsorship
Tyler Technologies has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (64)
2024 (64)
2023 (48)
2022 (53)
2021 (46)
2020 (40)
Funding
Current Stage
Public CompanyTotal Funding
unknown1990-05-25IPO
Leadership Team
Daren Jackson
SVP, Tyler Disbursements
Abby Diaz
Chief Administrative Officer and Corporate Secretary
Recent News
2026-01-09
Government Technology US
2026-01-06
Morningstar.com
2026-01-06
Company data provided by crunchbase