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BELAY · 1 month ago

Helpdesk Technician (Senior)

Annapolis Junction, MD

Full-time

Onsite

Mid, Senior Level

$114K/yr - $200K/yr

7+ years exp

Belay Technologies is a certified Service-Disabled Veteran-Owned Small Business specializing in systems automation and full stack development. They are seeking a Senior Helpdesk Technician to manage the help desk and ticketing system, ensuring efficient operation and system security while providing user support and training.

AccountingContent CreatorsOutsourcingProfessional ServicesVirtual AssistantWeb Development

Culture & Values

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Installing hardware and software for the network

Administration of the help desk and help desk ticketing system

Administration and maintenance of the IT asset register

Keeping systems operating efficiently by performing any necessary upgrades and repairs

Planning a strategy to maintain system security on the computers and the network as a whole

Assigning and updating security permissions for the system network

Training or directing users on the correct use of software and hardware within the system

Performing problem-solving tasks when alerted by a user or monitoring system

Experience with computers and mobile devices

General computer troubleshooting experience

Resourcefulness and problem-solving aptitude

Excellent communication skills

Qualification

TS/SCI with polygraphHelp desk administrationIT asset managementHardware installationGeneral troubleshootingCommunicationProblem-solving aptitude

Required

TS/SCI with polygraph is required

High school/GED with nine (9) years of experience

Equivalent education and experience: Associate degree and seven (7) years of experience

Experience with computers and mobile devices

General computer troubleshooting experience

Resourcefulness and problem-solving aptitude

Excellent communication skills

Benefits

8 weeks paid leave - 4 weeks of personal leave, 3 Yay! days, take off on your birthday,11 paid holidays and optional leave up to 6 days through Belay's volunteer program

10% matching in 401(k) contributions vested on day one

$5,000 annual training/tuition

Student Loan Repayment Program

100% company-funded HSA

Rich medical coverage (100% coinsurance)

Dental coverage including orthodontia

Up to $420,000 in life insurance, premiums 100% company funded

Amazon Prime, gym reimbursement, monthly lunches, games and prizes

Pet adoption program, generous referral bonus program, fun events, and more!